Skip to main content
A
Anonymous
October 30, 2019
Answered

Adobe reader won't print or open print properties

  • October 30, 2019
  • 2 replies
  • 15143 views

Hello,

 

Yesterday 10/29/19 the print and print properties button on my adobe reader stopped working. While I can push the print button nothing shows up in the print que and it never prints. I'm currently using windows 7 64bit. I've tried following the instructions here https://helpx.adobe.com/acrobat/kb/nothing-happens-click-printer-properties.html but I can't locate the 2015\FeatureState and I have no idea what a DWORD even is.

 

Could someone provide a more detailed explanation on how I might resolve the problem or offer an alternative?

    This topic has been closed for replies.
    Correct answer ls_rbls

    Thanks I shall give them a try.


    Very important , also download the Windows install uninstall troubleshooter from here:

     

    https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed 

    2 replies

    swapnilsrivastava
    Community Manager
    swapnilsrivastavaCommunity Manager
    Community Manager
    November 1, 2019

    Hello Potter,

     

    Thanks for reporting the issue.

    As mentioned in the helpx page, one needs to create the regsitry.

    Please follow the below steps to do so :

    1. From your windows machine, Press Win+R
    2. Type 'regedit' and click Enter
    3. As mentioned, you need to create a Registry at locaton - HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState (if your machine is 64 bit) else HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState If FeatureState key is not there, create it (if your machine is 32 bit) -- Create a DWORD 4211929 inside the FeatureState key and set its value as 1. (to create DWORD Right Cliick on the same and select 32 DWORD).Please check the below screenshot for more help : 

     

    Regards,

    Swapnil Srivastava

    [Email removed by mod]

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      October 30, 2019

      Are you using Acrobat Reader XI?

      A
      Anonymous
      October 30, 2019

      I'm not sure. When I go into properties it says Acrobat Reader DC.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      October 30, 2019

      You have the latest version, but you might want to check if it is updated.

       

      There are  three updates that were published for this month.

       

      In any case it is easier at this point if you uninstall the current installation from your system and download and install the latest updated version of Reader from this direct link:

       

      ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/ 

       

       

      To compmetely remove the old installation it is recommended that you download the Adobe Repair and Cleanup Tool

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices