Adobe Readers users receiving Application Error - Referenced memory

[loyal_Marvel5260]

I have several users now recieving this message when they open a pdf 

[Meenakshi Negi]

Hi loyal_Marvel5260,

Thank you for reaching out, and sorry about the trouble caused.

This is a known issue, and the team is working on the fix. We will let you know once the fix patch is available.

In the meantime, please try the workaround mentioned below:

- Right-click on your Adobe application icon and select Properties.

- Select the Compatibility tab.

- Click on Run Compatibility Troubleshooter.

- Select Try Recommended Settings.

Check if that helps.

We appreciate your patience.

Thanks,

Meenakshi

[S. S]

Hello,

Hope you are doing well. 

We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

To check for updates, go to Menu > Help > Check for Updates.

To know more: https://adobe.ly/4noS5uK

Regards,
Souvik.

[JR Boulay]

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