Adobe repeatedly asks me to sign in

Report · Mar 29, 2023

I have a Creative Cloud license through my academic institution. A couple of days ago, Adobe suddenly told me told me I have both a "personal" and "business" and offered to move files from one to the other, etc. Ever since then, I am constantly pestered by Adobe to sign in.

I have tried the basic things, like repairing my Creative Cloud installation, my Windows 11 is up to date, yes the Credential Manager is running. The problem affects two different computers I have at home, and started at the same time on both. I don't think it's the computer. But on the other hand, I really don't know what to think.

I will attach screenshots of the prompt for sign in and my "two" Adobe accounts. Note that they are both tied to the same email address.

Report · Mar 31, 2023

Hi @David290963526zl0

I have tracked your account through your educational email, and unable to find any subscription under it. Was it a enterprise deployment from your educational institute on your computer or you had the subscription under your email?

There's likely a chance that while migrating, you changed your subscription account's email address and moved it under a personal one.

Its an Activation issue due to account conflict. Such information should have been changed with the help of the accounts team as if the mapping isn't done correctly, then it could cause problems in account access.

We'd recommend you to please get in touch with our assisted support team via pho or chat and get both your accounts checked:

Click on this link and then click on the “Contact Us” icon available in the lower right corner of the page.

https://helpx.adobe.com/support.html

Meanwhile, try signing in with your personal email and see if that works.

Thanks,

Akanchha

Report · Apr 01, 2023

Hi Akanchha,

Thanks for your reply. I figured at this point that nobody would!

Yes, it's an enterprise deployment using the school email address that appears in the screenshots I posted. I did contact support. My "personal" account is now linked to my "business" account. Meaning, when I launch Acrobat (say), I get the personal login screen, but it no longer tells me what plans I can buy, etc. Instead, it takes me to my institutional access.

So that's good. But I still am asked to sign in every time I launch Acrobat. That's the problem.

I tried signing in with my personal email, as you suggested. But it acts like a brand new sign in. My personal email was never associated with anything to do with my institutional access thtrough my college.

-David