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Participant
August 28, 2017
Answered

Adobe Resource Synchronizer suddenly causing a pop-up

  • August 28, 2017
  • 7 replies
  • 42971 views

Does anyone have any idea why all of a sudden I'm getting a periodic pop-up window whenever I open/print a PDF?  The pop-up says:

"AdobeResourceSynchronizer wants to use your confidential information stored in 'v3.services.acrobat.com' in your keychain.  Do you want to allow access to this item?"

The options are either Always Allow, Deny, or Allow.  I have been clicking Deny every time (screw this!), but it keeps popping up.  Can I remove this f-ing thing from my Mac altogether??

I have Acrobat Pro with the monthly subscription, and I'm running OSX Version 10.11.6.

TIA.

This topic has been closed for replies.
Correct answer AnandSri

Hi Kristaj,

As per the description above, you want to disable the Adobe Resource Synchronizer which is popping  up while opening/printing any PDF, Is that correct?

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeResourceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Let us know, how it goes.

Regards,

Anand Sri.

7 replies

wk97354825
Participant
April 30, 2018

I read through the various posts here.  This is beyond annoying, and the paid service to convert .pdf to .docx I just renewed ceased working.  $ lost, I needed it for work, went looking for another product.  Basic version of iris17 (Canon)  seems to be doing the job, though more expensive.

Just trashed the Adobe product.  Frustration level was way too high!

peterpica
Inspiring
April 30, 2018

Join the club. Maybe Adobe will take off its earplugs soon?

Peter Stremic

[ Mod: Personal information removed ]

Inspiring
February 2, 2018

I didn't think I'd come back ever but I felt being responsible to report my progress with regard to the topic. The answer marked as a useful one is NOT. Earlier in this discussion, out of despair and acting solely on intuition - something that IT guys dismiss entirely - I suggested to remove AdobeResourceSynchronizer.app from the main app bundle. So did I. I was finally able to connect to and open any file on Acrobat.com from within the app but the button to upload to Acrobat.com became inactive though the one that lets save to it remained working. I then quitted Reader, put back AdobeResourceSynchronizer.app to its original parent location, re-launched the app  and to my surprise I regained lost ability to upload to Acrobat.com. Upon relaunch I was prompted to  allow access and hit "Allow Always" thus dismissing it. All that happened some 30 min ago and during this time I opened, quitted it several times: the pop-up went away and the v3 entry in Keychain Access.app upon several examinations kept containing AdobeResourceSynchronizer.app. I have to add all my recent changes appeared non-destructed.

The worst thing remains, through, that is, you never know whether the issue returns. Obviously the chances are great, because I feel the fundamental solution hasn't been worked out and offered yet. Morally this is a common feature of user experience accompanied by dealing with Adobe software in that you can never be sure that something won't break at any moment or heal for good.

Also I don't know if this workaround (or partial solution as you may call it) will pave its way into the ears of Adobe engineers, I also am not aware if they haven't stumbled upon this trick on their already at this point. I just would like someone from Adobe staff that regularly peruses these forums came across my findings and took into account while troubleshooting in the course of ironing out connectivity issues. Something's definitely incorrect with how this helper app makes call to ports on Mac computers regardless of both OS X and Adobe Acrobat Reader versions.

Update 1. The pop up returned after ~2 hours of absence. AdobeResourceSynchronizer.app is still present in v3 entry of Keychain Access and so far syncing works.

Participant
January 15, 2018

I am utterly frustrated by this ridiculous bug. Before answering, would the support person PLEASE VERIFY THAT THE PROPOSED SOLUTION ACTUALLY WORKS so that this issue can be closed.   The only other option is to permanently remove all of the Adobe junk from my machines and buy a product that works.

Participant
January 16, 2018

I am in complete agreement.

Participant
January 31, 2018

Has the solution described by Anand Sri. worked for anyone?

I am really weary of going ahed with this woithout confirmation tha it indeed removes the:""AdobeResourceSynchronizer wants to use your confidential information stored in 'v3.services.acrobat.com' in your keychain.  Do you want to allow access to this item?" problem.

   Thanks,

Fabio

Participant
November 15, 2017

Have tried every suggestion - nothing works.  Pop-up continues every time I open a PDF doc.  Can't even find Adobe Resource Syncronizer on my iMac (OS 10.13.1), using Firefox Quantum (v57).

AnandSri
Community Manager
Community Manager
November 15, 2017

Hello Kronmanaj,

We apologize for the inconvenience caused. Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeReso urceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: https://forums.adobe.com/thread/822790

Check for the latest update of Acrobat/Reader  Help>Check for updates. You can also download the updates manually through  Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Once the updates are installed, restart the computer.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Participant
December 12, 2017

Hello peterg75661941

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please check for the latest updates from Help menu>Check for updates.

You may also download the latest updates manually from Overview — Acrobat and Adobe Reader Release Notes

Restart the computer once and check if this brings any difference.

If the issue persists, please share the following details:

Let us know how it goes.

Regards,

Anand Sri.


This not addressed to me.

Bob Slechta

[perosnal info removed by moderator: email and phone number]

AnandSri
Community Manager
Community Manager
October 16, 2017

Hi Bobs,

We apologize for the inconvenience caused to you.

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeReso urceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

Participant
December 12, 2017

Tried the suggested fix and it works for a short while then goes back to the pop up. I was hoping most recent update would address this but didn't.

AnandSri
Community Manager
Community Manager
December 12, 2017

Hello bobs82410472

Sorry for the delay in response to your query and apologize for the inconvenience caused.As you mentioned that you downloaded the latest updates but it did not fix  the issue. Please try to repair the installation files of Acrobat or Reader installed from Help menu>Repair installation(only for Windows)

Restart the computer once and check if this brings any difference.

If the issue persists, please share the following details:

Let us know how it goes.

Regards,

Anand Sri.

Participant
September 14, 2017

On a Mac: Go to System Preferences.  Click on Users & Groups.  Click on your user name.  Click on tab that says Login Items.  Uncheck Adobe Synchronizer.  Click on lock to save changes.  Done.

Participant
September 16, 2017

I believe that clicking on the item only hides it. if you want to remove it from automatically loading when you log in, you must click on the minus sign at the bottom of the box while the item is highlighted.

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 28, 2017

Hi Kristaj,

As per the description above, you want to disable the Adobe Resource Synchronizer which is popping  up while opening/printing any PDF, Is that correct?

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeResourceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Let us know, how it goes.

Regards,

Anand Sri.

Participant
August 29, 2017

Thank you! I was able to disable it (I think).