Adobe Root CA certificate

[Sven27863882z6ic]

Hi, a customer of mine is using Acrobat LiveCycle ES2 v9 (2016), and the Root CA certificate has expired today.

I found this: https://community.adobe.com/t5/acrobat-discussions/attention-adobe-root-ca-certificate-on-reader-ext...

Which upgrades do I have to made before being able to install the new CA 2 certificate, and where can I get one?

Any help would be appreciated.

kind regards,

Sven

[Amal.]

Hi @Sven27863882z6ic 

Adobe Acrobat uses a certificate issued by 'Adobe Root CA' to sign Reader Extended PDFs. This certificate can no longer be used to create new Reader Extended PDFs post its expiry on January 7, 2023. The November 2022 update of Adobe Acrobat (Continuous and Classic track) creates Reader Extended PDFs using a new certificate issued by ‘Adobe Root CA 2’. Adobe recommends users update to the latest version of Acrobat (November 2022 update or later) to continue using this functionality post-January 7, 2023.

For more information, please check the help page https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html

Please update the application to the latest version, 22.3.20281 (Mac) or 22.3.202082 (Win) and reboot the computer once. Go to Help > Check for updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[Sven27863882z6ic]

Thanks for your answer, Amal.

Adobe Lifecycle ES2 v9.0.0.0 SP2 is on this system

will the new certificate come together with an upgrade or can I get it somewhere?

My customer needs it on other systems to sign documents so I can't make an upgrade now. His business is already hundreds of documents behind.

any ideas?

rgds,

Sven

[Sven27863882z6ic]

I found this interesting article from a couple of days ago "https://borncity.com/win/2023/01/04/attention-central-adobe-ca-certificate-expires-on-january-7-2023...

question is: where can I find a Adobe Root CA G2 certificate?

[Test Screen Name]

When you subscribe to Acrobat DC, and install it, it includes that certificate.

[Test Screen Name]

Or if this is about a LiveCycle product, you'd need to upgrade to AEM. It's Acrobat or LiveCycle, not both.

[Sven27863882z6ic]

do you mean that before january, 7 this combination worked and now it doesn't any more?

[Teddy27874060zxf9]

@Sven27863882z6ic 

Did you find the new cert?  We also using live cycle and the cert is expired, I tried to ask for Adobe support to get the new cert but no response.

Could you please share to me the solution if you got the new cert?

Thanks

[Bernd Alheit]

Use the actual version of Acrobat DC or Acrobat 2020.

[Teddy27874060zxf9]

@Bernd Alheit do you mean I need to install the Acrobat DC or Acrobat 2020 in Live Cycle Licensing server then I can get the new cert at below?

 

  

[Bernd Alheit]

Then you can sign Reader Extended PDFs with Adobe Acrobat.

[chanv93689013]

Hello, Sven and Bernd Alheit,

I encounterd the same problem with you. My root CA certificate was found expired on 9 Jan 2023 8:07PM (Hong Kong clock) and local credential was also found expired on 8 Jan 2023 4PM(Hong Kong clock). The service was out of function for my application.

Product: Adobe livecycle ES4

Could you share some informaiton/ideas/link if you could solve it ? Thanks in advance.

Best regards,

Via

[Test Screen Name]

As I said, " if this is about a LiveCycle product, you'd need to upgrade to AEM. It's Acrobat or LiveCycle, not both." I don't know this for sure, but LiveCycle support finished long ago. AEM has its own forums. Adobe Experience Manager

[Test Screen Name]

Update: here is the link to an FAQ for AEM customers (also relevant to LiveCycle customers). Expiration of Reader Extensions certificates and i... - Adobe Experience League Community - 430556   

Particularly interesting: "

Q. How do I obtain the latest certificates?

A. All the entitled Forms Customers (with active license) can download the new certificates (certificates based on "Adobe Root CA G2") from the Adobe Licensing Website. 

Q. Which version of Adobe Acrobat Reader is required to continue using PDF documents extended with certificates issued from "Adobe Root CA" (the old certificate authority)?

A. Adobe Acrobat Reader 2020 or later is required to use PDF documents extended with "Adobe Root CA" (the old certificate authority). It is the supported version of Acrobat Reader at the time of publishing this document. If you are using a non-supported version of Adobe Acrobat, Adobe recommends that you download and install the latest version of Adobe Acrobat Reader."

I'm posting this for general info. We do not handle questions on LiveCycle or AEM in these forums, so don't waste your valuable time posting here...!

[chanv93689013]

Noted with thanks