Skip to main content
C
Cforward5C41
Participant
January 18, 2022
Answered

Adobe says I do not have Acrobat Pro DC, even though I do.

  • January 18, 2022
  • 2 replies
  • 2134 views

I have a business license account. Currently we have 20 users with Acrobat Pro DC. I added a new user, assigned him an Acrobat Pro DC license. The user then receives the automated email stating to get started using Acrobat Pro DC please click here to download it. I click the file, sign in, then  it states the account does not have an Acrobat Pro DC subscription. Even though he receives the email saying he does and clicks the link on the email.


I verified the email address matches what is on the business license account and have tried removing the product, re-adding it, as well as removing his account and re-adding that.

 

I am updating the licensing information using this portal: https://adminconsole.adobe.com

 

Any ideas?

 

 

This topic has been closed for replies.
Correct answer Cforward5C41

Reached out to Adobe support via Chat. They were able to resolve the issue on their end. They wouldn't tell me the resolution.

2 replies

F
francisc3731997
Participant
March 20, 2022

I have a similar ridiculous problem. When I try to save a pdf as a Word doc, the app tells me my subscription has expired. When I go any further I am told that I have an active current acount but will not let me sign in. How do I contact Adobe Chat, please? - I cant't find any Chat buttons any where. Many thanks

C
Cforward5C41AuthorCorrect answer
Participant
January 18, 2022

Reached out to Adobe support via Chat. They were able to resolve the issue on their end. They wouldn't tell me the resolution.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices