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kerryd68654059
kerryd68654059
Participant
October 16, 2018
Answered

Adobe Send & Track for Microsoft Outlook – Acrobat and .oft Outlook Templates

  • October 16, 2018
  • 1 reply
  • 1527 views

I've recently purchased DC Adobe and with that came the 'Adobe Send & Track for Microsoft Outlook – Acrobat' plug-in for my Outlook 2016.

Realised today, this plug-in was causing issues with not opening .oft email templates with MS Word field controls in them i.e. .ofts with text fields, dropdowns and date picklists would not open at all.  The .oft files without the MS Word field controls opened.

As soon as I unchecked this add-in, everything opened as normal.  Our company is doing an upgrade to DC Adobe and as the template setup is company wide as well,  they want an overall solution to disabling the plug-in at install.

What is this plug-in used for and why would it stop the opening of .oft files with MS Word field controls in them?

If not crucial, is there a solution not to have this activated at install?

Thank you

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi kerryd,

    Sorry for the delay in response.     

    As per the issue description mentioned above, you want to disable Adobe Send & Track add in outlook, is that correct?

    Currently, there is no way to customize the installer to remove Send and Track Outlook plug-in. However, you can disable the plug-in via bAdobeSendPluginToggle feature lockdown key:

    Services integration

    Let us know if you have a further query.

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    November 22, 2018

    Hi kerryd,

    Sorry for the delay in response.     

    As per the issue description mentioned above, you want to disable Adobe Send & Track add in outlook, is that correct?

    Currently, there is no way to customize the installer to remove Send and Track Outlook plug-in. However, you can disable the plug-in via bAdobeSendPluginToggle feature lockdown key:

    Services integration

    Let us know if you have a further query.

    Shivam

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