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Rohinad
Participant
May 12, 2025
Question

Adobe Shared Review Not Working

  • May 12, 2025
  • 3 replies
  • 578 views

Adobe Shared Reviews are not working after a company-wide Windows update. We use the Send for Shared Commenting option. The shared review PDF is created, but the shared review Check For New Comments and Publish Comments buttons are no longer available.  The update had something to do with "Run as Administrator" rights no longer being available. IT reinstated this for me, and shared reviews still do not work. We send shared reviews using a server location (a SharePoint subsite). I have looked through the forum and not seen any article similar to this issue. Can someone from Adobe help?!

    3 replies

    L
    luc_2885
    Participant
    November 6, 2025

    Hi, 
    I encountered the same issue and resolved it today. In Preferences → Security (Enhanced), the option “Enable Protected Mode at startup” was enabled. After disabling it, everything worked correctly, and the yellow bar with “Publish Comments” and “Check for new Comments” reappeared.

    E
    Enthusiastic_teacher6706
    Participant
    July 10, 2025

    As of this morning I am having the same issue. Were you able to find a resolution?

    T
    Thomas Böttiger
    Known Participant
    July 16, 2025

    AFAIK, this thing is broken. I have heard so many complaints about comments not syncing from collegues, I suggest using another app and communicate via Teams.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 12, 2025

    Hi Rohinad,

     

    Thank you for reaching out.

     

    We haven't heard of the issue from other users. As the feature is not working, please check with the IT team to see if they can reinstall the application and if that makes any changes. 

     

    Could you share more information on the workflow used in your organization to share the document for review? It would be helpful if you could share a screen recording of what is happening and the options that are not available.

     

    Thanks,

    Meenakshi

    E
    Enthusiastic_teacher6706
    Participant
    July 10, 2025

    This is not a one off situation. As of this morning I am having exactly the same issue.

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