Adobe sign error - Adobe Product Community - 13993552

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Mxolisi302116416e2y

New Here ,

Please assist. I have been getting the above error message or a blank screen when I try to access Adobe Sign.

TOPICS

General troubleshooting , PDF , Security digital signatures and esignatures

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AkanchhaS

Adobe Employee ,

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Hi @Mxolisi302116416e2y

Sorry to hear about the trouble caused.

Are you getting this error when trying to send the document for signature? Or using the web interface?

Sign out of the application
Try in a different browser
Clear cache and cookies> Select all times before clearing the cookies
Sign in to https://secure.echosign.com/public/login

Let us know if it works online but not through Acrobat Pro.

Thanks,

Akanchha

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