Adobe Sign NOT WORKING

[paulflong]

I go through the process of requesting an E-Signature, I click "specify where to sign" and I get an error message (see attached)

 

[AkanchhaS]

Hi @paulflong 

Thank you for attaching the screenshot. 

We assume you are using the E-sign service from/within Acrobat. Is that correct?

1- The document you are sending to request for signature, do you get the error with this particular file?

2- What exact version of Adobe Acrobat are you working with? Do you have the sign services enabled?

3- Login on the Document Cloud web https://acrobat.adobe.com/link/home/ and try sending the document from here using the Request Signature feature.

Did it work?

Thanks,

Akanchha

[paulflong]

yes, that is correct

1- nope, it's a standarf PDF. I've used this method to request signatures for months, it just recently stopped working for me and another person in my grooup... it might be a mac thing because everyone else on PC is working.

2- yes. enabled 

3- I used the link you provided and it worked.

[Krutikka D]

Hello @paulflong 

I hope you're doing great, and sorry for the trouble.

Would you mind sharing the steps that you're doing to request a signature?

Are you doing it from the Acrobat application or from the document cloud? 

Please try requesting the signature from the Document and check if that works.

Also, try to sign out from the application, reboot the system and sign in again.

Let us know how it goes.

Regards,

Krutikka

[paulflong]

Step 1: Open a PDF like I've done a million times before in Acrobat Pro

Step 2: Click "Request E-Signatures"

Step 3: Type email address of recipient, click specify where to sign.

Step 4: ERROR