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paulflong
paulflong
Inspiring
December 21, 2022
Question

Adobe Sign NOT WORKING

  • December 21, 2022
  • 2 replies
  • 1058 views

I go through the process of requesting an E-Signature, I click "specify where to sign" and I get an error message (see attached)

 

 

 

    This topic has been closed for replies.

    2 replies

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    December 21, 2022

    Hello @paulflong 

     

    I hope you're doing great, and sorry for the trouble.

     

    Would you mind sharing the steps that you're doing to request a signature?

    Are you doing it from the Acrobat application or from the document cloud? 

    Please try requesting the signature from the Document and check if that works.

     

    Also, try to sign out from the application, reboot the system and sign in again.

     

    Let us know how it goes.

     

    Regards,

    Krutikka

    paulflong
    paulflongAuthor
    Inspiring
    December 30, 2022

    Step 1: Open a PDF like I've done a million times before in Acrobat Pro

     

    Step 2: Click "Request E-Signatures"

     

    Step 3: Type email address of recipient, click specify where to sign.

     

    Step 4: ERROR

     

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 21, 2022

    Hi @paulflong 

     

    Thank you for attaching the screenshot. 

    We assume you are using the E-sign service from/within Acrobat. Is that correct?

    1- The document you are sending to request for signature, do you get the error with this particular file?

    2- What exact version of Adobe Acrobat are you working with? Do you have the sign services enabled?

    3- Login on the Document Cloud web https://acrobat.adobe.com/link/home/ and try sending the document from here using the Request Signature feature.

    Did it work?

     

    Thanks,

    Akanchha

    paulflong
    paulflongAuthor
    Inspiring
    December 21, 2022

    yes, that is correct

    1- nope, it's a standarf PDF. I've used this method to request signatures for months, it just recently stopped working for me and another person in my grooup... it might be a mac thing because everyone else on PC is working.

    2- yes. enabled 


    3- I used the link you provided and it worked.
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