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elizabeth_6298
Participant
March 20, 2025
Question

Adobe Sign- Signature missing after a Year

  • March 20, 2025
  • 2 replies
  • 769 views

Hello! 

 

I am reaching out to see if there is help for this issue. We have been using Adobe Sign to collect employee signatures for some time. Recently we discovered that some of the signatures are not being saved onto the form after some time. Adobe says that the documents is certified... yet we can't see the signatures. Is there a reason for this or a solution?

2 replies

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Adobe Employee
shaktikeshri
Adobe Employee
March 25, 2025

Hi @elizabeth_6298 

Will it be possible to share the PDF file or elaborate the problem in little details with relevent snapshots like what is missing and what should be there. 

 

Thanks,

Shakti K

E
elizabeth_6298Author
Participant
March 25, 2025

Hi! 

Yes, Attached are the examples. The example titled Adobe EX 3, is one that we pulled out of out adobe account after we had discovered that the signitures had vanished on the version we had saved. 

MikelKlink
MikelKlink
Participating Frequently
March 25, 2025

I'm afraid you only shared screenshots. To analyze the issue the actual PDFs are needed.

    MikelKlink
    MikelKlink
    Participating Frequently
    March 21, 2025

    Can you share an example file to analyze?

    If the file itself is identical to the one on which you originally have seen signed, the signature must still be there, but it's possible current PDF viewers don't show them. In particular the current Acrobat on Mac seems to be especially buggy. 

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