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Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

Forum|Forum|13 years ago
August 17, 2012
4 replies
45578 views

After updating to Acrobat Standard and Readre 9.5.2, some (but not all) of my pdf files are now opening with the error "Insufficient data for an image." The files open, but they are fuzzy, pixelated and are missing the bates stamp I applied earlier (using a utility from LexisNexis Casemap). I can open the files fine on another computer with Acrobat Standard 9.5.1.

How can I uninstall the 9.5.2, or get it to work again?

This topic has been closed for replies.

Correct answer Nikhil.Gupta

yep. we are all waiting on adobe. just do not update any adobe products,

not sure why it is taking so long to fix

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

For more information, please see our KB document for this issue:http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

Message was edited by: David Kastendick

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Anonymous

This reminds me of the 9.4.5 Search/Find bug of not highlighting after the first “hit” on each page that took 3 months to fix about one year ago. Now once again Adobe has introduced a bug into older versions 9.5.2 & 10.1.4 that conveniently works fine in the latest Acrobat XI (that you have to pay for to upgrade your writer). Or a fix can be provided upon request if you are on a Adobe maintenance contract which entitles you to hotfixes (that you have to pay for to get a timely fix to a bug Adobe introduced). How could Adobe break the fairly common embedded JPEG2000 image rendering and never have regression tested this basic function considering they made code changes here and given the over 4 months since the prior release (9.5.1 / 10.1.3 on 4/10/2012)? I would venture to say that Adobe has proven itself incompetent with it's poor quality release updates which often do more harm than good. This introduction of bugs while hiding behind the "security mitigation" justification has got to stop. I strongly recommend that Adobe makes sure that the last version of Acrobat 9 before End-of-Support on June 26, 2013 is a "bug free" release to prove that Adobe doesn't purposely sneakily introduce bugs to drive new software/services revenue.

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Anonymous

YOU GOTTA BE KIDDING ME ADOBE !

This is not the first time you have taken away a capability we count on daily with one of your updates. Frustrating.

Solution

This issue will be fixed in a future version of Adobe Acrobat/Reader 10.1.x and 9.5.x. If you require an urgent fix for this issue, you should report it through the support team and request a quickfix for Adobe Acrobat/Reader 10.1.4 or 9.5.2.

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Anonymous

any idea when fix is coming?

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Anonymous

After year of Adobe use, not that I want to, I am switching to N I T R O. Give it a free try. I've had one guy on it for a year and we get immediate, personal support and it works great.

Bernd Alheit

Community Expert

You may read this:

http://blogs.adobe.com/dmcmahon/2012/08/21/acrobat-insufficient-data-for-an-image-error-after-updating-to-10-1-4-or-9-5-2/

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danskpfennig

Participating Frequently

Thanks very much for the reference, Bernd. As the blog suggested and as Bill suggested, saving the PDF again in PDF Optimizer works to achieve a correct display and avoid the error. The zoom reduce and re-size to fit page did not have a positive effect for me, however. It appears that this is now a known problem at Adobe, and they are working on it. Thank you all again for your help.

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Anonymous

I am getting ... "Insufficient data for an image"... when i try to open a PDF file with Adobe Reader X ( i think this is also known as acrobat). i only have this version running on the desktop, recently after the error I uninstalled all Adobe applications and then reinstalled - have not reinstaed reader X. Originally the desktop came with Adobe Acrobat X standard and Adobe Reader 9.0 Multi -Runniung 64 bit WIndows 7. I can open the PDF file from other desktops? and it opens with PDF viewer in PaperPort 14.0 ?

i think the issue is the version of the combination of adobe products i have loaded? trying to work thru this ?/ ideas

V

vamalik

Participating Frequently

Hi osieko,

Can you share across any such sample pdf file? Also, what OS are you working upon?

You have both Acrobat Standard 9.5.2 and Reader 9.5.2 installed on your machine. Right?

One option that you can try is to repair your Acrobat/Reader from Programs in Control Panel and see if that resolves the issue.

Otherwise kindly attach a screenshot of the error you are receiving along with any sample pdf file.

O

osiekoAuthor

Participant

Windows 7 64-bit with Samsung SSD on an i5 Lenovo laptop. Yes, I have both Acrobat Standard and Reader 9.5.2 on the machine. Both give the same error when opening the attached file.

-Dan-

osieko@hotmail.com

Date: Thu, 16 Aug 2012 23:06:52 -0600

From: forums@adobe.com

To: osieko@hotmail.com

Subject: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

Re: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

created by vamalik in Acrobat Installation & Update Issues - View the full discussion

Hi osieko,Can you share across any such sample pdf file? Also, what OS are you working upon?You have both Acrobat Standard 9.5.2 and Reader 9.5.2 installed on your machine. Right? One option that you can try is to repair your Acrobat/Reader from Programs in Control Panel and see if that resolves the issue.Otherwise kindly attach a screenshot of the error you are receiving along with any sample pdf file.

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D

danskpfennig

Participating Frequently

I use Adobe Acrobat Pro 9 and just updated the software to install 9.5.2 when the update notice appeared. After installing the update, each time I open a PDF an error mssg appears: "Insufficient data for an image." The PDF is blurry, pixilated. My OS is Windows Ultimate 64-bit with all patches and updates applied. I have tried the software repair option as well as fully uninstalling Acrobat Pro and reinstalling it. Software works fine until applying update for 9.5.2. This is when the problem starts. I have also run registry scans, but no effect on this problem. I've reported this problem with the "Bug Report" formlet in the support section of adobe.com.

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