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ryanl87403714
Participant
April 18, 2023
Question

Adobe update to 2023.001.20143 throwing errors

  • April 18, 2023
  • 1 reply
  • 5002 views

Getting errors across many computers I manage.  It  happens on version 2023.001.20143 Continous Release after adobe auto upgrade.

The client get this message sporatically " The instructions at 0x7755732a referneced memory at 0x0000000c. The memory could not be written. Click ok to terminate the program."

Guessing this version is buggy.  Is their a workaround or when is the next adobe patch. I have told my uses to wait for a patch or use another pdf viewer in the mean time.

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
April 18, 2023

Hi ryanl87403714,

 

Thank you for reaching out.

 

Please share the following details to investigate this issue:

- Did you start experiencing this issue after the update?

- Do you get the error on application launch?

- Share the screenshot of the error message.

- Share the OS version on the machine.

 

Please try the steps suggested in the following community thread with a similar discussion: https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-application-error-quot-the-memory-could-not-be-read-quot/m-p/8835672#M20614.

 

If that does not help, try reinstalling the application using the following steps:

 - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot your machine and install the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

R
ryanl87403714Author
Participant
April 18, 2023

Yes 20+ folks have reported the issue after updating to the latest version. No it was not at launch randomly happens. Most folks are runing windows 10 22h2. I saw the error once on a server 2012r2 server box as well. 

This error is on reader and adobe standard.

Since so many folks are having issues i can only conclude this is an issue with the latest version of adobe. Please let me know if their are know issues or when a patch will be coming out.

U
Adobe Employee
user3153668
Adobe Employee
April 20, 2023

Hello @ryanl87403714 ,

Thank you for reaching out.

Please share the following details to investigate this issue:

  1.  Is the Reader Application installed on your system 32 bit or 64 bit application?

 

Regards,

Ishita Verma

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