Adobe Won't Launch + Error Message

[hunter_]

Hello!

my Acrobat app will not open any document or even open the app. it also will not let me uninstall it. anytime i try anything i get the following error pop-up message i attached below. 

any guidance is appreciated, thank you.

[Amal.]

Hi @hunter_ 

Hope you are doing well and sorry to hear that.

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Regards
Amal

[hunter_]

Is there a download for macintosh?

[Amal.]

Hi @hunter_ 

Have you checked the link shared earlier, it has the downloads available for macintosh as well as shown in the screenshot below:

Let us know if you experience any trouble and need more help.

Regards

Amal

[hunter_]

I followed your steps & I still get the same error:

[hunter_]

I used the "For Mac OS (v10.5 and later)" because I have Mac OS Ventura 13.2.1

[Amal.]

Hi @hunter_ 

We are sorry to hear that.

Error code 205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues.

Follow the given steps. Go to the next solution only if the preceding one doesn't work.

Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access.

See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Regards

Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[hunter_]

I turned off the Firewall on my iMac... I don't have an anti-virus software downloaded, but there is software built-into the iMac... One thing I cannot do is use a different Internet, because I upgraded my Internet awhile ago so I can't really "go back." 

I'm not sure what else I can do. 

[Amal. · Accepted solution]

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Also, go through the help page https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html and see if that works for you.

Regards
Amal
[Edited]

[hunter_]

okay, who & where do i share the link?

[hunter_]

Hello! I tried the directions in the second link you provided & it finally installed/opened Adobe Acrobat with no issues! Thank you!

[Amal.]

Hi @hunter_ 

We are glad to hear that. Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Regards

Amal