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Kyle372921048x68
Participant
May 10, 2024
Answered

Adobe won't open PDF until I end the task in task manager

  • May 10, 2024
  • 17 replies
  • 13436 views

Hi,

Has anyone else experienced an issue opening PDFs in the last few days? Everything worked fine until 2-3 days ago but now I open a PDF in Adobe without issue, then when I close the program and try to open another PDF, Adobe won't open. Nothing happens. I have to end the task in task manager and then the PDF will open no problem... but I have to end the task each time. 

 

If I leave a PDF file open, it will open another PDF without issue. It's only when the program is closed completely and I try to open another PDF that I have this problem. It's easy enough to work around but annoying nonetheless... any thoughts on how to fix? 

 

I've tried restarting my computer, uninstalling and reinstalling Adobe, didn't fix it. 

Running Windows 11 Professional on a laptop.   

 

 

    Correct answer maxime25339469vh49

    Bonjour, 

    Je sais que le post est vieux mais pour ceux qui rencontre le problème. J'ai contacter le support Adobe. 

    Nous avons réussi a rérlger le problème en ouvrant le logiciel avec compatibilité windows 8. Clic droit sur le raccourci bureau, propriétés, Compatibilité, Exécuter ce programme en mode de... et sélectionner windows 8. Un redémarrage et semble fonctionner pour le moment. 

     

    En espérant aider 🙂 

    17 replies

    Show previous replies
    D
    Dustin5EE5
    Participant
    May 13, 2024

    Finally got someone and the response was to uninstall and reinstall. I did and so far working for me. Will update if changes. I did reboot after uninstall. Installed from creative cloud, rebooted then launched. There was an AI update so I did and rebooted again before using for my projects.

      B
      Brandy3736345275fn
      Participant
      May 13, 2024

      Hi Dustin,

       

      So far this has worked for me as well, fingers crossed it keeps working. The trick is to install from the Creative Cloud. Installing Acrobat from the Adobe website DID NOT work.

      A
      Aaron37364428txtc
      Participant
      May 13, 2024

      Same issue here, we have 7 reports of this problem as of this morning. Is Adobe aware of this problem and working on a solution?

        S
        Sandra27047519mtyb
        Participant
        May 13, 2024

        We have uninstalled acrobat, creative cloud. Deleted Adobe folders in program files folder and also windows user appdata folder. Downloaded and installed creative cloud and then acrobat pro. Opening the app does nothing. Opening a PDF file does nothing. No errors. All latest Windows updates installed. We have 30 licensed user paying for an app that they cannot use.

          B
          Brandy3736345275fn
          Participant
          May 13, 2024

          I've been having the same exact issue, even our IT company can't figure it out.

           

          It's been going on for about a week - super frustrating.

            D
            Dustin5EE5
            Participant
            May 13, 2024

            Same issue on all our machines. I am going to try and get in touch with Adobe today.

              S
              Sandra27047519mtyb
              Participant
              May 13, 2024

              any luck in contacting Adobe support about this? If so is there a ticket opened where we may report same problem to support? Unfortnately, Adobe has no support phone number to speak with actual people. We pay $20-$30 CAD per user per month and have about 50 users. Almost non of them can use the app. We did what we are always told when Acrobat breaks. Uninstall all Acrobat and Creative cloud. Delete "program files", programe files (x86)" ADOBE folders, delete "users\appdata" ADOBE folder. Delete windows temp folder. Reboot PC, download and install creative cloud from the Adobe portal after login. Install Acrobat. No errors. Open Adobe Acrobat and nothing happens.

              J
              James37330582w47j
              Participant
              May 11, 2024

              We've been having the same problems.  It started earlier this week.  I've had to do full uninstall/reinstalls on half of our firm's computers. I tried the repair option at first, but those PCs also stopped working, and had to do the full reinstall.    I've had to do about 20-25 computers so far unfortunately.   


              All are Windows 11 Pro, Azure AD joined, with a mix of desktops & laptops. 

                T
                Traci37315180rso7
                Participant
                May 10, 2024

                Me too and it sucks!!!!!!!!!!!!!!!!!!!!!!!!  Pretty much have had a bad experience since my compnay updated Adobe.

                 

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