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luisc7066360
luisc7066360
Participating Frequently
October 14, 2015
Answered

Adobearm.exe createprocesswithtokenw advapi32.dll

  • October 14, 2015
  • 6 replies
  • 71050 views

I have windows XP and acrobat standard with the last updates (without updates I receive the same error), When I start me computer I receive this error. After 20 second, I open acrobat it shows me this error.

It happen in two computers, I haven't this problem it just happen suddenly

Regards

Luis

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Fix for this issue is now available. Please visit the KB doc and follow the instructions mentioned: Error: AdobeARM.exe entry point not found

    Thanks,

    -ashu

    6 replies

    A
    Anonymous
    December 24, 2015

    thanks a lot. problem solved   MERRY CHRISTMAS TO ALL

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    October 30, 2015

    Hi all,

    Fix for this issue is now available. Please visit the KB doc and follow the instructions mentioned: Error: AdobeARM.exe entry point not found

    Thanks,

    -ashu

      Prop-Jet_Electra
      Prop-Jet_Electra
      Participant
      October 31, 2015

      Thank you Ashu, it worked perfectly

        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438
        Adobe Employee
        November 1, 2015

        That's great news Prop-Jet Electra, thanks.

        -ashu

        danielm16036171
        danielm16036171
        Participant
        October 27, 2015

        Hello !

                   I am getting the same error from AdobeARM.exe and I cannot fix it. It always appears everytime I open a PDF document with Version XI already uninstalled and now running Reader 9.3 but I get the same error message.
        I am running Windows XP SP3

        Regards,

        Daniel

        Prop-Jet_Electra
        Prop-Jet_Electra
        Participant
        October 25, 2015

        Yep, me too. It comes up with each start. I updated everything Adobe and ran Malwarebytes, no change. According to the Internet the problem is widespread and it probably needs to be fixed. Oh and a lot of the Internet comments regarding this error are in relation to some game called Halo 2 - I'm not a gamer and there should be no such program on my computer.

        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438
        Adobe Employee
        October 26, 2015

        Hi all,


        Acrobat engineering is aware of this issue and working towards a resolution. Please stay tuned for further updates on this.

        Thanks,

        -ashu

        C
        Checkernet
        Participant
        October 26, 2015

        Is there a case ID or anything where we can view the updated status of this?

        Its starting to happen to more and more of our users and none of the fixes on this thread or others that Ive found has been able to remedy this issue.

        thanks

        B
        BillV39
        Participant
        October 15, 2015

        I'm running XP Pro.  I got a message today about an update to either Acrobat or Acrobat Reader (don't remember which).  After downloading and installing it I now get the same message as luisc:

        AdobeARM.exe - Entry Point Not Found

        The procedure entry point CreateProcessWithTokenW could not be located in the dynamic link library ADVAPI32.dll.

        This happens every time I boot the computer as well as every time I read a pdf or launch Acrobat.  It takes a while to appear and gives me the impression that it's associated with the program contacting Adobe behind the scene for updates or whatever.  I'm running Acrobat Reader 11.0.08 and Acrobat XI Pro 11.0.0.  Both programs seem to run OK.  There's just this annoying message.

        I can try removing and reinstalling Reader if you think it would help.  Would prefer to not do that with Acrobat.

        P.S. I tried repairing Reader.  It didn't make any difference.

        P.P.S. Some web searching indicates that others have experienced problems with AdobeARM.  It appears to be the update manager and there's some debate about disabling it as you'll then have to rely on manual checking for updates.  I'd rather that it worked.

        T
        Test Screen Name
        Legend
        October 16, 2015

        Disabling updates would be a positive thing to do if you have XP, since Adobe no longer makes updates that are compatible with XP. Hence the problem.

        Curiously though this happened to me on an old test machine where I thought I had already disabled all updates.

        luisc7066360
        luisc7066360Author
        Participating Frequently
        October 16, 2015

        I uninstall acrobat everything (I delete the folders too and run ccleaner) and I install Acrobat X that it is fully compatible with XP, but I continue receiving the same messague. like Bill say it open think some seconds after it show the message.

        Regards

        Luis

        A
        Anonymous
        October 14, 2015

        Hi,

        What exact Acrobat version do you use?

        This error message is in a different language ,will it be possible for you to translate in English and share it with us so that we could understand the error message and assist you further with the issue.

        Regards

        Sukrit Dhingra

        luisc7066360
        luisc7066360Author
        Participating Frequently
        October 14, 2015

        Ok...

        AdobeARM.exe - Entry point not found

        The procedure entry point CreateProcessWithTokenW could not be located in the dynamic link library ADVAPI32.DLL

        Acrobat Standart XI, I had 11.0.0, I update to AcrobatUpd11013, but it doesn't fix the problem.

        I run malwarebytes, ccleaner.

        Regards

        Luis

        RahulTyagi_
        RahulTyagi_
        Participating Frequently
        October 15, 2015

        Hi Luis,

        What triggers this error message? What were you doing when you got this error message?

        Have you tried repairing Acrobat Installation?

        Was Acrobat working fine on your machine before this error? Because, Acrobat XI isn't compatible with Windows XP, I would recommend you to upgrade your OS to windows 7 or higher.


        Regards,
        Rahul

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