After installing Acrobat Pro X error of 213:11

[kavanm46078333]

After installing Adobe Acrobat X Pro, it shows Error 213:11. I already tried all the options of troubleshooting shown on site.

[kglad]

Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

[kavanm46078333]

I have already tried all the steps shown in this article. Still The issue exists

[Adorobat]

Hi kavanm,

As per the issue description mentioned above, you are getting error 213:11 after installing Acrobat Pro X on windows machine, is that correct?

As per the screenshot, It seems you are using windows 10 on the machine. Acrobat X is not compatible with windows 10, so problems with it are to be expected.  Refer: Older versions of Acrobat (XI, X, 9) system requirements

You may also refer to the following forum threads discussing the similar issue:

Error 213:11 A problem has occured with the licensing of this product

213:19 error code

error 213:11

Thanks,

Shivam

[kavanm46078333]

same issue in case of adobe acrobat pro dc

[Adorobat]

Hi kavanm,

Could you confirm if you have tried the troubleshoting steps mentioned in the following help document:

Install log error: "License store does not allow writing" | Adobe Creative Suite 5.5, Adobe Creative...

Also, try replicating the issue in a new user account by right- clicking the Start  button, then select Settings  > Accounts  > Other people > Add someone else to this PC.  Login into that account, launch Acrobat from there and check.

Thanks,

Shivam

[kavanm46078333]

I have tried all the steps. Even i uninstall the Adobe X and again install adobe acrobat pro dc still the same issue is arising

[Adorobat]

Have you tried replicating the issue in a new user account by right- clicking the Start  button, then select Settings  > Accounts  > Other people > Add someone else to this PC.  Login into that account, launch Acrobat from there and check.

[kavanm46078333]

yes. i have 3 user account and i repeat all the steps there. even i scanned laptop as to see if there is any virus or not but there is none.

my whole work is getting disturb. i dont know any other software which can have equal ocr effect as acrobat, so i can use temprory

[Adorobat]

As you have already tried the troubleshooting steps mentioned in the help document and the issue occurs in new user account as well, please contact support using this link: Contact Customer Care

-Shivam