Participant

Question

After installing Acrobat Pro X error of 213:11

Forum|Forum|7 years ago
December 24, 2018
2 replies
3289 views

After installing Adobe Acrobat X Pro, it shows Error 213:11. I already tried all the options of troubleshooting shown on site.

Install update and subscribe to Acrobat

This topic has been closed for replies.

K

kavanm46078333Author

Participant

yes. i have 3 user account and i repeat all the steps there. even i scanned laptop as to see if there is any virus or not but there is none.

my whole work is getting disturb. i dont know any other software which can have equal ocr effect as acrobat, so i can use temprory

Adorobat

Community Manager

As you have already tried the troubleshooting steps mentioned in the help document and the issue occurs in new user account as well, please contact support using this link: Contact Customer Care

-Shivam

kglad

Community Expert

Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

K

kavanm46078333Author

Participant

I have already tried all the steps shown in this article. Still The issue exists

K

kavanm46078333Author

Participant

Hi kavanm,

As per the issue description mentioned above, you are getting error 213:11 after installing Acrobat Pro X on windows machine, is that correct?

As per the screenshot, It seems you are using windows 10 on the machine. Acrobat X is not compatible with windows 10, so problems with it are to be expected. Refer: Older versions of Acrobat (XI, X, 9) system requirements

You may also refer to the following forum threads discussing the similar issue:

Error 213:11 A problem has occured with the licensing of this product

213:19 error code

error 213:11

Thanks,

Shivam

same issue in case of adobe acrobat pro dc

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded