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After updating Adobe the file storage button doesnt work any more

Explorer ,
Nov 25, 2023 Nov 25, 2023

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I deleted my old Adobe because it kept giving me a crash report although it hadnt crashed at all, and I installed a fresh copy. Now it will not let me add file storage so I can't save to Adobe Cloud or GDrive any more. 

I am using WIndows 10, 64 bit processor,

 

janee_0-1700954512677.png

 

janee_1-1700954541431.png

 

 

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correct answers 1 Correct answer

Explorer , Nov 28, 2023 Nov 28, 2023

Morning Jane - I have opened Adobe today and tried again, this time it has magically not only allowed me to add G Drive and onedrive, but has also shown all my recent documents so whatever was happening has been fixed - presumably by an update to Adobe or Windows?!

Thank you for all the input - now almost time o get on with some work. 

But before I go, can i just ask how best to agitate for a new feature in Adobe - I need to create bundle indexes from the bookmarks, and ideally have them as a docu

...

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

-----

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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quote

Now it will not let me add file storage so I can't save to Adobe Cloud or GDrive any more. 

By @Iain25305978ffv3

 

 

As I understand it, you deleted then reinstalled Adobe Acrobat Pro DC, and now cannot save to the Adobe Cloud or to Google Drive. Is that correct?'

 

When you are on your Home tab, you should see a list like this on the Left Hand Side:

  • Adobe Cloud Storage > "Your files"
    "Your Files" shows your files that are on the Adobe Cloud
    ("Adobe Cloud Storage" is in bold and is just a heading)
  • Other File Storage > "Add File Storage"
    "Add File Storage" is where you add Google Drive (and others)

 

Does this answer your question? If not, show a screen shot of your Home tab. You don't need to have any documents open.

 

janee_0-1700955385484.png

 

 

I've moved your post again — this time to the Adobe Acrobat Pro forum, since that is the application you are asking about.

 

Jane

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Explorer ,
Nov 25, 2023 Nov 25, 2023

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I attached a screenshot of the problem as it was occurring-is it not visible? The options to save to the cloud don’t come up because the wheel of death spins on and on’
Iain

Iain Wightwick

 

Personal info from email signature removed as per forum guidelines

 

 

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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@Iain25305978ffv3 

 

Hi Iain

 

The forum software automatically removes attachments sent by email. Can you try again using a Reply window and the Insert Image button (mountain and sun)?

 

Your first message says that you uninstalled Acrobat when it was crashing, then re-installed. Is it still crashing? What triggers the crash?

 

Jane

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Explorer ,
Nov 27, 2023 Nov 27, 2023

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Ah, thanks Jane.

It was saying that it had crashed every time i opened a document, but in fact it had not done so and the document would open normally.  Today nothing is happening when I click on the buttons marked "Your Computer " and "Other file storage" - I am not even getting the wheel of death. 

Could this be because i have installed a new version of Acrobat that isnt compatible with WIndows 10?

 

janee_0-1701087998577.png

janee_1-1701088033160.png

janee_2-1701088058411.png

 

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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@Iain25305978ffv3 

 

Can you show a screen shot of your Home Tab in Acrobat Pro? The only screenshots you have given us so far are:

  • Windows File Explorer
  • Acrobat Pro Info
  • Email to @AkanchhaS about Acrobat Online 

 

Jane

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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Morning Jane - I have opened Adobe today and tried again, this time it has magically not only allowed me to add G Drive and onedrive, but has also shown all my recent documents so whatever was happening has been fixed - presumably by an update to Adobe or Windows?!

Thank you for all the input - now almost time o get on with some work. 

But before I go, can i just ask how best to agitate for a new feature in Adobe - I need to create bundle indexes from the bookmarks, and ideally have them as a document number, the description of the document, its date and the page numbers it occupies in my bundle? Other software will do this for PDF bundles, so it must be possible for Adobe to introduce a similar feature. Currently I have to take a photo of the bookmarks and save the text, then create an Index in Word, using a table. A bit of a palaver!

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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to report bugs or ideas or wishes to adobe: for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

 

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

 

for others, use https://www.adobe.com/products/wishform.html

 

if neither show a place to report the issue, just leave it here. that's the best you can do.

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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You're welcome @Iain25305978ffv3 , and I'm glad it sorted itself out for you. I've marked your answer "correct".

 

I read through the list that kglad posted, but I don't see the one that you need for Acrobat. Here it is:

https://acrobat.uservoice.com/

The Acrobat engineers monitor that forum for bugs and ideas. You can also post the link back here so other users will see it.

 

Jane

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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Thanks very much - I have checked there and only a couple of people asked for the feature - I guess most lawyers I know who want it cant be bothered to ask for it!

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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Hi Iain

 

Did you say specifically that it was something needed for legal professionals?

 

When Acrobat 7 came out, it included a lot of new features specifically for legal professionals, but there haven't been a lot of new things since. I wonder if the ABA were to get involved, they would have any influence?

 

Jane

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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Ah interesting. I will have a look for those features. The ABA would probably be interested it I’m in the uk so we have the bar council and law society-if I have time I’ll ping a message to someone if I can find a name!
Iain

Iain Wightwick

 

(Personal information from email signature removed by moderator)

 

 

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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Argh - I am back to the spinning wheel of death when i try to open files in Adobe. I can open files using File Explorer but it wont open google drive or files on my computer from the Adobe menu - sorry I thought it was cured!

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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quote

Argh - I am back to the spinning wheel of death when i try to open files in Adobe. I can open files using File Explorer but it wont open google drive or files on my computer from the Adobe menu - sorry I thought it was cured!

By @Iain25305978ffv3

 

 

I'll tag Adobe Employee @S S. to take a look at your thread.

 

Jane

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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THank you so much - here's a screenshot Screenshot 2023-11-30 123558.png

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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Ah - after a minute or so it showed the google drive files  and now my files from the computer are showing - it is therefore an intermittent problem!

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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Jane problem solved by very helpful remote support session but i closed the page without filling in the survey to say thank you. the operative removed adobe and reinstalled it and it seems to have worked!
d

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Thanks Jane for the tag.

 

Hi @Iain25305978ffv3, Glad that the issue was fixed for you.

 

From the solution you mentioned above, looks like a situation of corrupted preference files which prevented the application from loading in its entirety and thus, the crash.

 

Feel free to write in again or tag me directly if you experience issues in the future.

 

-Souvik

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Explorer ,
Nov 30, 2023 Nov 30, 2023

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Thank you very much - yes the tech support person did go for the preference files and I am very glad they sorted it out as I have just used it to build a bundle of documents without incident, just in time for a hearing tomorrow. Phew!

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