AI assistant crashes the summary process

Hi @social_thinking5D84,

Thanks for reporting the issue. Could you please share a screenshot of the message that you are getting? Is it giving an error message or blank summary? Is it reproducible everytime for the same file? Is it occurring for other files as well?

If the issue still persists, please provide the diagnostic logs to investigate the issue properly.

To collect the logs:

1. Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
2. Click on Start Diagnostics.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Thanks,

Vinod

@social_thinking5D84 A 300+ page technical document is substantial, so, processing a large document takes time. The AI Assistant may have reached a server timeout limit during the process, causing it to abort and return a generic failure message. It doesnt matter if the document is freely available, if it contains many complex tables, images, or non-standard fonts, the AI's internal Optical Character Recognition (OCR) or text extraction process might be failing or slowing down significantly, leading to the timeout. I would break this down to stages or sections, think of 100 page or better maybe a 75 pages per section. I wuld assume the PDF that was meant for the web was optimized, but if not, you can see if that reduces the file size and hopefully speeds the process up. 

Q: What is the guarantee that my subscription will work?

Me: Try summarizing a 75-100-page document. If that works, it confirms the 300-page file is simply too large for the current AI capacity.