AI assistant crashes the summary process

[social_thinking5D84]

Hi

I have the Adobe Acrobat Pro and the AI Assistant for Acrobat suscriptions tha I adquired recently.

In my first attempt to use it, I tried to use the AI Assistant to summarize a document, but after showing a partial preview of the summary (approximately 5 sheets), it stopped and subsequently showed a message indicating that there was nothing to summarize in this file.

How can I get a complete summary of a document of almost 300 sheets?

As background: the document is freely available and can be downloaded from IBM's website.

What is the guarantee that my subscription will work?

[creative explorer]

@social_thinking5D84 A 300+ page technical document is substantial, so, processing a large document takes time. The AI Assistant may have reached a server timeout limit during the process, causing it to abort and return a generic failure message. It doesnt matter if the document is freely available, if it contains many complex tables, images, or non-standard fonts, the AI's internal Optical Character Recognition (OCR) or text extraction process might be failing or slowing down significantly, leading to the timeout. I would break this down to stages or sections, think of 100 page or better maybe a 75 pages per section. I wuld assume the PDF that was meant for the web was optimized, but if not, you can see if that reduces the file size and hopefully speeds the process up. 

Q: What is the guarantee that my subscription will work?

Me: Try summarizing a 75-100-page document. If that works, it confirms the 300-page file is simply too large for the current AI capacity. 

[Meenakshi Negi]

Hi social_thinking5D84,

Thank you for reaching out, and sorry to hear that you are experiencing an issue with AI Assistant.

Please refer to the following help documents on technical requirements for the AI Assistant feature: https://adobe.ly/4i3tCsX, and ensure that the document adheres to all requirements.

If that doesn't help, please share the link to the file you are currently using. We will try to replicate the behaviour. Also, please share the screen recording of the process on your end so we can compare. We will ensure that your subscription works.

Thanks,

Meenakshi

[Vinod Dobhal]

Hi @social_thinking5D84,

Thanks for reporting the issue. Could you please share a screenshot of the message that you are getting? Is it giving an error message or blank summary? Is it reproducible everytime for the same file? Is it occurring for other files as well?

If the issue still persists, please provide the diagnostic logs to investigate the issue properly.

To collect the logs:

1. Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
2. Click on Start Diagnostics.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Thanks,

Vinod