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9

AI Assistant does not work on scanned PDFs???

Community Beginner ,
May 15, 2024 May 15, 2024

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I do not know if this is the correct forum, but whatever. I guess my last post was not posted in the right place and was moved  but I cannot find it. Anyways... not only am I unable to find the AI Assistant on my ipad app, despite the fact that the app store has it advertised as available as does Adobe homepage, AND the posts here... and I have adobe pro and premium (yeh - thanks for that... I've been paying for both for TWO years after one of the services that used to be in adobe premium was used to pro, so I then had to buy Pro, yet Adobe NEVER told me that I was payinf for duplicative services, and despite my asking repeatedly over the years on the chat, I could never get a straight answer... so just TODAY, I learned that YES - as I suspected, I've been paying double for like two years and was never once informed... instead, I am constantly having to buy NEW plans to get services .... but I digress....) my complaint NPW is that I purchase AI assistant and I cannot use it on the IOS app on brand new updated ipad, and when I finally gave up and went to my chromebook to use through my creative cloud plan, it says "AI ASSISTANT DOES NOT WORK ON SCANNED PDFs"

 

WHAT?????

 

Then WHY would I need  it??? And WHY IS THAT NOT STATED ANYWHERE IN ANY OF THE MULTIPLE ADS AND PROMOS FOR THE AI ASSISTANT?

 

I do not need to use AI assistant for my own PDFs. I need to use it for documents that are sent to me that I would like summaries of.... soooo..... seriously?? I do not understand the difference either. If the scanned PDF has been OCR'd, why doesn't AI Assistant work on it? 

so frustrating.

Adobe is so, so, so frustrating and literally just continuously rips people off with false ads, switching services to "new plan", to forcing people to buy new plans without informing them of the fact that they are paying double if they don't cancel the otherplan. Like... WHY wouldn't my purchase of Adobe Pro not just have been an UPGRADE to my Adobe Premium plan?? WHY would adobe continue to bill be for that for YEARS?

and WHY convince me to buy Assistant without telling me that actually I CAN't use it on my ipad and I Can't use it on a scanned document. I spent SO MUCH TIME splitting the document up so I could at least meet the size limitations and WELP, THAT was a WASTE of time.

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Al Assistant , Edit and convert PDFs , PDF

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New Here ,
May 27, 2024 May 27, 2024

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In regard to Ai not working on scanned PDFs. What you could do is convert your scanned PDF into a Word document (in Acrobat) and then save the word document back into PDF. Then AI will be able to read it and that's how i get around it.

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Community Beginner ,
Aug 15, 2024 Aug 15, 2024

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Not when it completely changes the entire formatting of the document and replaced fonts it doesn't recognize into random text. This is an absolutely ridiculous work around when a user needs to be able to use the simple AI tool on a scanned AND OCR'd PDF and the user NEEDS the document to remain in its original format. The fact that a program that specializes in handling and working with PDFs would need a work around like you have suggested, is just incomprehensible. - I'm Not saying your work around isn't clever and a helpful idea - I'm just saying that with the amount of money I have spent on Adobe, and the number of years it has been around, the number of glitches and failures it has, and the extreme lack of user-friendliness and all the extra charges I have paid and the number of times I have had to change or upgrade my plan -  is just inexplicable and IS. NOT. OK. 

PERIOD.

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Community Expert ,
May 28, 2024 May 28, 2024

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You must OCRize your scanned PDFs, so that the AI can read their contents.

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Community Beginner ,
Aug 15, 2024 Aug 15, 2024

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What is OCRize and how do you do that? I can't get the AI Assistant to read any scanned documents or Word documents saved to PDF's on either my desktop Adobe program or the website! The desktop program just tells me something went wrong and to try again, and the web version has been processing for over 10 mins... for a 2 page document! So beyond frustrating!

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Community Beginner ,
Aug 15, 2024 Aug 15, 2024

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Obviously I OCR'd the document prior to my complaint as stated above. However the AI assistant on iPAD, at the time, STILL would not read. I have not attempted again on my iPad and I have become so frustrated at how slow Adobe is when it does OCR that I avoid using it for that task as much as possible. Moreover, anytime I pull up a non- OCR'd PDF document on the Adobe desktop program, and click on the "edit" button so that maybe I can add in text or something else, the program AUTOMATICALLY starts OCRing the ENTIRE document, when I have not asked it to and sometimes I am working with several hundred pages documents and do not want to sit there and wait for it to complete that whole task when I do not need it...but MOST importantly, if I DO let it complete it's automatic OCR, it completely rearranges the document... It turns lettering it doesn't recognize into random characters, or any foreign language using other characters, into some completely different document which COMPLETELY changed the document in every possible way, when I haven't event asked it to do that! Like... WHAT is going on??? 

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Community Beginner ,
Sep 25, 2024 Sep 25, 2024

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That doesn't work. I've scanned my PDF with OCR so the text is readable, and the AI assistant still says that it can't read scanned text. 

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New Here ,
Sep 05, 2024 Sep 05, 2024

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Hi I was having this issue too. What you If you click the advanced settings under recognize text and change it to editable it fixes it (at least for me). idk why but the default OCR setting isn't the one reason you'd wanna OCR. You may need to redownload the scan and then OCR it before opening the assistant panel

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