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A
athina_vn
Participant
March 18, 2024
Answered

AI Assistant in Adobe Acrobat & Reader not showing on desktop version

  • March 18, 2024
  • 6 replies
  • 24685 views

Hello, I have the new Adobe Acrobat but I cannot see the AI Assistant in Adobe Acrobat & Reader on the Desktop version only on the web version. How can I enable it to desktop version too?

Thanks

    Correct answer steveotv2

    Uninstall / reinstall from CC desktop is what worked me. It was an easty fix, but this an issue for users. It needs attention.

    6 replies

    S
    Adobe Employee
    steveotv2Correct answer
    Adobe Employee
    August 23, 2024

    Uninstall / reinstall from CC desktop is what worked me. It was an easty fix, but this an issue for users. It needs attention.

      F
      farzaneh_6000
      Participant
      April 9, 2025

      not for me. very frustrating.

      D
      defaultz1ll8rqlesmt
      Participant
      July 31, 2024

      Hi, 

       

      Having the same issue, creative cloud user with the latest Acrobat Pro installed. The solution about changing language doesn't work for me, as 'choose at application start' is not an option (see image). Not sure how to acces the AI feature then

       

        D
        defaultz1ll8rqlesmt
        Participant
        July 31, 2024

        Have also uninstalled and reinstalled using the CC app on my desktop, which didn't work

          B
          beautiful_Mirage5CFA
          Participant
          October 6, 2024

          i have same problem , did it work with u ?

           

            L
            Lucien37555679807e
            Participant
            June 18, 2024

            Not Working for me, I reinstalled Adobe Acrobat Pro and tried the solution priveded in this discussion, neither is working.
            I also don't have the setting "Generative AI" under preferences.

            v. 2024.002.20857
            based in switzerland, language is set to english

              M
              Michael25487758qf2p
              Participant
              July 29, 2024

              Same here, Version 20687, no effect after language change.
              NFR Version EU.

              F
              farzaneh_6000
              Participant
              April 5, 2025

              same here; based in US. acrobat Pro 2025; reinstall, and setting language to US didnt help. so frustrating!!

              J
              Jelle37875604afby
              Participating Frequently
              June 6, 2024

              Maybe only available in USA? I have the same problem.

                J
                Jelle37875604afby
                Participating Frequently
                June 6, 2024

                Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

                  PaolaPanzeri Illustration
                  PaolaPanzeri Illustration
                  Participant
                  June 7, 2024

                  It works! Thank you very much

                  H
                  HOANG37320625rgr4
                  Participant
                  May 10, 2024

                  I have the same issue even though I have just uninstalled and re-installed Adobe Acrobat, I have the version 2024.002.20736

                   

                    C
                    camila_1558
                    Participant
                    February 14, 2025

                    I have done everything too and nothing worked. I have written my system admin and let's see what they say but this is quite annoying.

                    J
                    james_8694
                    Participant
                    July 12, 2025

                    The same is happining with me. I have tried everything. Did you system admin get back with you?

                    Amal.
                    Community Manager
                    Amal.Community Manager
                    Community Manager
                    March 18, 2024

                    Hi @athina_vn 

                     

                    Hope you are doing well and thanks for reaching out.

                     

                    The generative AI features in Acrobat and Acrobat Reader are turned on by default. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

                     

                    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

                     

                    Let us know how it goes.

                     

                    ~Amal

                     

                    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

                    D
                    Deepak36266918c9co
                    Participant
                    March 23, 2024

                    I am facing same issue. Tried all above steps. Still not working

                      Abambo
                      Community Expert
                      AbamboCommunity Expert
                      Community Expert
                      March 24, 2024

                      Please read @Amal.'s post and answer the questions:

                      Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed.

                      ABAMBO | Hard- and Software Engineer | Photographer
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