AI Assistant unable to subscribe to

[Jen_n]

Hello I am trying to subscribe to the AI Assistant in Adobe Acrobat but it is not processing anything. Can you (Adobe Team) please check my account and solve the problem.

Thanks a lot in advance
Jenn

[creative explorer]

@Jen_n Double-check that you have indeed subscribed to the AI Assistant add-on for Adobe Acrobat, as it's a separate feature and not included in all Acrobat plans. You can usually verify this by logging into your Adobe account online and reviewing your subscriptions and billing history.

If you do have the subscription, try signing out of Adobe Acrobat and then signing back in. Sometimes, this can refresh your account status and resolve temporary glitches.

Also, ensure that your Adobe Acrobat software is up to date, as outdated versions can sometimes have issues with new features. If the problem persists, the best course of action would be to directly contact Adobe Support. They have the tools and access to investigate your account and provide specific solutions. You can typically find their contact information on the Adobe website under the "Support" or "Contact Us" section.

[Tariq Ahmad]

Hi @Jen_n, 

Sorry for the troubled experience. 

I checked your account, and I don't see the Acrobat AI assistant yet on your account. You may use this link to purchase the AI assistant subscription: https://adobe.ly/42G9Ex0

Was there any error while you were trying to subscribe earlier? Could you share the screenshot of the error, if any? 

~Tariq