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M
max_1850
Participant
February 20, 2025
Answered

Aktivierung von Acrobat 2020 nach Neuinstallation nicht möglich

  • February 20, 2025
  • 1 reply
  • 625 views

Notebook Win 11 musste nach Absturz neu aufgesetzt und Acrobat 2020 neu installiert werden. Das hat einwandfrei funktioniert. Beim ersten Start erscheint wie erartet die Aufforderung zur Aktivierung, Link zum Online Benutzerkonto funktioniert ebenfalls.

 

Nach dem Einloggen ins Konto sehe ich die Lizenz, die ich vor dem Absturz ja genutzt habe - aber es gibt keine Möglichkeit, die Neuinstallation mit der registrierten Lizenz zu verknüpfen, so dass die Software auf dem Notebook dann freigeschaltet ist und startet.

 

Was kann ich tun?

 

Grüße Max

Correct answer Amal.

Hi there,

Hope you're doing well, and thanks for reaching out.

 

To activate your new installation of Adobe Acrobat 2020 using your registered license, start by downloading and running the official installer. During installation, sign in with the Adobe ID linked to your purchased license, which will allow the system to detect and activate your license automatically.

 

Ensure you have a stable internet connection, as activation requires online verification. If you're on a corporate network, make sure Adobe’s activation servers are not blocked; you can check the required addresses here. If activation doesn’t happen automatically, try restarting the application and signing in again. Additionally, temporarily disabling firewalls or VPNs may help resolve activation issues.

 

Let us know how it goes.

 

 

1 reply

Amal.
Amal.Correct answer
Legend
February 21, 2025

Hi there,

Hope you're doing well, and thanks for reaching out.

 

To activate your new installation of Adobe Acrobat 2020 using your registered license, start by downloading and running the official installer. During installation, sign in with the Adobe ID linked to your purchased license, which will allow the system to detect and activate your license automatically.

 

Ensure you have a stable internet connection, as activation requires online verification. If you're on a corporate network, make sure Adobe’s activation servers are not blocked; you can check the required addresses here. If activation doesn’t happen automatically, try restarting the application and signing in again. Additionally, temporarily disabling firewalls or VPNs may help resolve activation issues.

 

Let us know how it goes.

 

 

M
max_1850Author
Participant
February 21, 2025

Hi Amal,

 

thank you so much for the quick reaction. Followed the instructions and finally successful. I did try it that way last night - but the process wouldn't finalize.

 

Anyway - everything's cool now. Thank you for your support.

 

Keep up the fantastic work at Adobe!!

 

Best regards

 

Max

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