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Christian29488899wf30
Participant
April 19, 2023
Question

Al instalar adobe Pro DC me da "error interno"

  • April 19, 2023
  • 1 reply
  • 1106 views

Buenas tardes a todos. Tengo el problema de que al instalar el Acrobar Pro DC desde el Creative Cloud, al correr el programa me da un mensaje que indica "errro interno" y el aplicativo no funciona. Ya he desintalado y vuelto a instalar el acrobat desde el cloud varias veces. Borré la memoria caché de Windows, he reinicado la máquina varias veces y no funciona.

 

Alguien podría, por favor, orientarme en cómo resolver el problema? 

 

Muchas gracias.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 19, 2023

Hi @Christian29488899wf30 

 

Thanks for reaching out.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that resolves the issue for you.

 

Regards
Amal

C
Christian29488899wf30Author
Participant
April 19, 2023

Thank you very much, Amal. I follwed the procedure that you recommended me. Unfotunately, it doesn´t wok. The Acrobat showed again the same error message, as you can see below.

 

Do you have another idea?

 

 

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