All layers printing when only some are selected!

Report · Aug 10, 2023

When I select only a few layers on a page, I can see the layers being removed as I do it. I print the page and ALL the layers print. I look at the pages tool and it still shows all the layers, even though on the main screen it shows that I only have a few selected. I need to be able to print only selected layers. I've tried restarting my pc. I have signed in and out. I have gone back to the Adobe acrobat before the update. This is happening in multiple files.

Report · Aug 16, 2023

Hi puremystyc,

Sorry for the inconvenience caused to you. Could you please share the following information to investigate the issue.

1) Please share the version of Acrobat you are using. You can check by following the below steps:

Help (left top panel) > About Adobe Acrobat Pro

Adobe Acrobat Pro 2020 (Classic) Version 2020.005.30514
2) Has the problem started happening recently, or has it been going on for a while.

I noticed the problem yesterday. I last used it successfully a week ago.
3) Are you on a Windows or Mac machine, and which OS are you using.

Windows 11 Version 22H2 (OS Build 22621.2134)
4) Is the issue happening with every PDF file or with some PDF files. Please share some PDF files.

I have tried to print sewing patterns from 2 different vendors and experienced the problem with both.
5) Is the issue happening every time, or is it happening intermittently?

Happens every time
6) It will be great if you provide a video of the bug that’s happening at their end.

No video available
7) Please go through the layer properties and check what is selected in the Print option. Make it prints when visible.

Checked Layer Properties and it is set to "Prints when visible"

The print dialog box "print preview" shows only the single layer that I want to print

View solution in original post

Report · Aug 11, 2023

Layers have separate visibility properties for appearing on screen and on a print-out.

The fact they appear on screen does not mean they will be printed, or vice versa.

You can see those settings if you open a layer's Properties dialog:

Report · Aug 11, 2023

I have the same problems. The screen shows just one layer, but prints all layers. I went to properties, but it is grayed out. This is an adobe sewing pattern I have used numerous times and always worked until just recently. The "fix" you listed does not work The properties (all grayed) is Visible when on, printes when visible,Adobe Illustrator 26.0

Report · Aug 11, 2023

I have the exact same problem with all my sewing patterns now since Acrobat updated itself. It prints all layers now regardless of how many I have selected. VERY frustrating.

Report · Aug 16, 2023

Hi joan316257628cwr ,

Sorry for the inconvenience caused to you. Could you please share the following information to investigate the issue.

1) Please share the version of Acrobat you are using. You can check by following the below steps:

Help (left top panel) > About Adobe Acrobat Pro

2) Is SAVE INK/Toner is selected or not while printing. Please confirm. If yes then what's the behaviour when its not selected.

3) Has the problem started happening recently, or has it been going on for a while.
4) Are you on a Windows or Mac machine, and which OS are you using.
5) Is the issue happening with every PDF file or with some PDF files. Please share some PDF files.
6) Is the issue happening every time, or is it happening intermittently?
7) It will be great if you provide a video of the bug that’s happening at their end.
8) Please go through the layer properties and check what is selected in the Print option. Make it prints when visible.

Thanks,

Abhishek Ranjan Singh

Report · Aug 16, 2023

I had the exact same problem as everyone else on the thread. I un-ticked the "Save ink/toner" and that seems to have fixed the problem for me

Report · Aug 21, 2023

...which May be fine until you Want to conserve toner. We shouldn't have to wrestle with it to make it do what it used to always do correctly.

Report · Aug 21, 2023

I have had the exact same problem as well with the layering issue. I deselected the ink/saver and that solved the problem, however I shouldn't have to sacrifice extra ink to get the layering function to work! I reverted back to the previous Adobe version and have had no issues.

Report · Aug 15, 2023

I have the same issue also this morning, worked just fine a few weeks ago. I tried to get help from the chat box they provide for support and wasn't able to get anywhere. Very frustrated as well.

Report · Aug 16, 2023

Hi Cheryl316806783zfn ,

Sorry for the inconvenience caused to you. Could you please share the following information to investigate the issue.

1) Please share the version of Acrobat you are using. You can check by following the below steps:

Help (left top panel) > About Adobe Acrobat Pro

2) Is SAVE INK/Toner is selected or not while printing. Please confirm. If yes then what's the behaviour when its not selected.

3) Has the problem started happening recently, or has it been going on for a while.
4) Are you on a Windows or Mac machine, and which OS are you using.
5) Is the issue happening with every PDF file or with some PDF files. Please share some PDF files.
6) Is the issue happening every time, or is it happening intermittently?
7) It will be great if you provide a video of the bug that’s happening at their end.
8) Please go through the layer properties and check what is selected in the Print option. Make it prints when visible.

Thanks,

Abhishek Ranjan Singh

Report · Aug 15, 2023

This exact same thing is happening to me with my sewing patterns. I hope Adobe fixes it soon. I have school clothes to make!

Report · Aug 16, 2023