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C
ccl73696761
Participant
October 12, 2021
Question

All pages are turning black in Adobe Acrobat Pro.

  • October 12, 2021
  • 4 replies
  • 3792 views

Dear Adobe,

 

When I open any type of pdf-document in Adobe Acrobat Pro DC, all pages turn black/dark grey. You can see that there are elements on the page but those hardly visible (see picture 1). The hyperlinks and bookmarks within the document still work. When I open the same document in my browser or on the OneDrive there's no problem (picture 2). Therefore, I think the problem lays within Adobe Acrobat.

 

Picture 1:

 

Picture 2:

 

I have installed the latest version of Adobe Acrobat Pro DC. Do you have a solution for this problem?

 

Greetings,

Sven

 

    This topic has been closed for replies.

    4 replies

    I
    Iago36668677lj0m
    Participant
    April 11, 2024

    What's the resolution here adobe? I have the same issue.

    J
    joel13977326
    Participant
    December 14, 2023

    What's the resolution here adobe? I have the same issue.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      October 12, 2021

      Try this: Go to Edit ("Bewerken") - Preferences ("Instellingen", I guess) - Page Display ("Pagina Weergave"), and make sure that "Show large images" is ticked.

      C
      ccl73696761Author
      Participant
      October 12, 2021

      Hi,

       

      Thank you for your reply. I have checked my settings and "Show large images" was already ticked. 

       

      Greetings,

      Sven

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      October 12, 2021

      Hi,

       

      Hope you are doing well.

      As per the issue description that the PDF showing a blank page. Would you mind sharing few details to understand the issue better?

      1.  Is it happening with a particular PDF or with all PDFs?
      2.  Application version?

      Kindly try to repair the application (Select Help> Repair installation)

       

      Let us know if that helps.

       

      Thanks,

      Harsh

      C
      ccl73696761Author
      Participant
      October 12, 2021

      Hi,

       

      Thank you for the reply. This is happening to all PDFs. The version I'm using is the latest one (21.0.), showing up to date on Creative Cloud.

      I have tried your suggested solution. But it didn't work out.

       

      Greetings,

      Sven 

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