All pdfs created have yellow backgrounds

Forum|Forum|4 years ago
September 16, 2021
33 replies
60064 views

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

Create PDFs

Correct answer JJ3ANS

Hi

Thank you for reaching out and sorry for the trouble.

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

Regards,

Sweta Karn

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

Show previous replies

T

TonyMunns

Participating Frequently

I have the same issue, and changing the accessiblility settings solves the backgroud yellow but other componenent such as imported logos or graphics remain with a yellow background. This is all since the autimatic update last night and is very frustrating, as it makes it impossible to check what I am sending to my cilents. A fix or patch from Adobe is needed URGENTLY please.

TM

Dave__M

Community Expert

Have we (collectively) determined that the file is or isn't the issue? Does a 'yellow' PDF show properly on other machines? Does Reader suffer the same issue? I can't recreate the issue.

Dave

T

thompson t83937634

Participant

OK - I have the exact same Acrobat version running on Windows 10 - 64 bit, freshly updated as well. And this issue does not appear for me. It would be easy to pin it on the Acrobat update... but if I recevied/installed the exact same version without this issue showing, there's likely another factor - and that might not be one from Adobe itself. Video drivers? I don't know, but I can't reproduce it with the same version of the software.

Theres' some smart folks that hang out in these forums - It'll get resolved, I bet.

My best,

Dave

I don't know if it makes a difference or not, but it works fine on my macbook, but is yellow on my Windows 10 computer

J

Jose5FE7

Participant

Exact same issue for a couple of my end users that applied the latest update sometime yesterday.

Any PDF with OCR will display a yellow background on Acrobat Pro, but not on any other PDF reader. Printing the document proves the change is a matter of display since the printed copy has the correct white background.

This isn't happening with PDFs with static images on them, like scanned papers that haven't been processed to look for text and images.

We run a repair and even fully uninstalled Acrobat DC and reinstalled it (with restarts in between all those steps) and the issue persists.
Nothing workflow breaking since we have the accessibility workaround, but Adobe might want to make sure they address the issue on the next update.

D

defaultpqh9hx59mfxn

Participant

I am seeing the same issue after repairing and uninstall/reinstall. It makes my work fairly difficult as I have to match colors and such from PDF docs to designs. Some type of quick solution would be really nice.