All the menu lost in adobe acrobat pro dc

[Ari Perez]

look at the picture!

i cant work!

plaese help, what to do?

i already reinstall and is stay like this.

[Ari Perez]

when i press on the menu i get this error:

[try67]

Uninstall, run this tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), then reinstall.

[Ari Perez]

i followed your instructions and its not work.

what to do?

[Meenakshi Negi]

Hi Ari Perez,

Thank you for reaching out.

Please try reinstalling the application using the following steps:

 - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot your Mac and install the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that works.

If the issue still occurs, please share the process logs using the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Also, try recreating a new user profile on your machine and install Acrobat. Check if you experience the same behavior on the new user profile.

Let us know how it goes.

Thanks,

Meenakshi

[Sujata5EEB]

@Ari Perez 

Could you please let us know if you are facing this issue on all the files or on any specific file ?

Please attach file, if possible.