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All the menu lost in adobe acrobat pro dc

New Here ,
Apr 17, 2023 Apr 17, 2023

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AriPerez_0-1681716267846.pngexpand image

AriPerez_1-1681716363792.pngexpand image

 

look at the picture!

i cant work!

plaese help, what to do?

i already reinstall and is stay like this.

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General troubleshooting

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New Here ,
Apr 17, 2023 Apr 17, 2023

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when i press on the menu i get this error:

AriPerez_0-1681716460368.pngexpand image

 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Uninstall, run this tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), then reinstall.

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New Here ,
Apr 17, 2023 Apr 17, 2023

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i followed your instructions and its not work.

what to do?

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi Ari Perez,

 

Thank you for reaching out.

 

Please try reinstalling the application using the following steps:

 - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot your Mac and install the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that works.

 

If the issue still occurs, please share the process logs using the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Also, try recreating a new user profile on your machine and install Acrobat. Check if you experience the same behavior on the new user profile.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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@Ari Perez 

Could you please let us know if you are facing this issue on all the files or on any specific file ?

Please attach file, if possible.

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