All the tool icons has dissapeared on adobe acrobat dc

New Here ,
Mar 24, 2022 Mar 24, 2022

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bild_2022-03-24_085644.png

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Crash or freeze , Create PDFs , Edit and convert PDFs , PDF forms

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi Sebastian,

 

Thank you for reaching out, and sorry about the trouble.

 

Please let us know the Acrobat and OS version details.

Did you make any recent changes that may have caused the issue?

Try repairing the application installation. In the application, go to Help > Check for updates. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Mar 24, 2022 Mar 24, 2022

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bild_2022-03-24_132750.png

the OS is Windows 10

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Community Expert ,
Mar 24, 2022 Mar 24, 2022

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What is showing up under the Show/Hide menu?

image.png

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Mar 24, 2022 Mar 24, 2022

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The same as yours but no check marks like that. seem like the icons are just gone from everything on adobe acrobat dc

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Community Expert ,
Mar 24, 2022 Mar 24, 2022

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Well, the check-marks indicate the panels that are visible. Click those menu items to show the missing panels.

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi Sebastian,

 

Thank you for sharing the information.

 

The team is investigating the issue further.

Would it be okay if we schedule a session with you to investigate this issue further?

If yes, please share your preferred time frame in which we can schedule the session.

 

Thanks,

Meenakshi

 

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi there

 

++ Adding to the discussion

 

We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procmon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

 

Regards

Amal

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi there

 

Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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