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5 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 30, 2022

Hi there

 

Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 30, 2022

Hi there

 

++ Adding to the discussion

 

We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procmon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

 

Regards

Amal

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 29, 2022

Hi Sebastian,

 

Thank you for sharing the information.

 

The team is investigating the issue further.

Would it be okay if we schedule a session with you to investigate this issue further?

If yes, please share your preferred time frame in which we can schedule the session.

 

Thanks,

Meenakshi

 

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
March 24, 2022

What is showing up under the Show/Hide menu?

David Creamer: Community Expert (ACI and ACE 1995-2023)
S
Sebastian23725419enmsAuthor
Participant
March 24, 2022

The same as yours but no check marks like that. seem like the icons are just gone from everything on adobe acrobat dc

try67
Community Expert
try67Community Expert
Community Expert
March 24, 2022

Well, the check-marks indicate the panels that are visible. Click those menu items to show the missing panels.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 24, 2022

Hi Sebastian,

 

Thank you for reaching out, and sorry about the trouble.

 

Please let us know the Acrobat and OS version details.

Did you make any recent changes that may have caused the issue?

Try repairing the application installation. In the application, go to Help > Check for updates. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

S
Sebastian23725419enmsAuthor
Participant
March 24, 2022

the OS is Windows 10

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