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petedagrk
Participant
September 5, 2024
Question

All users adobe acrobat is freezing

  • September 5, 2024
  • 1 reply
  • 893 views

I am with the IT department of my company and it seems everyone in a certain department has adobe crashing/ freezing.  They all use the same Adobe license level is there currently a known issue with Adobe Acrobat Pro?

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1 reply

T
TheWebShaun
Participant
September 9, 2024

Do you use Microsoft Defender virus protection, possibly along with Intune?  All of my customers are having the same issue.  You have to disable Adobe's enhanced security options.  It is the only thing that will fix it I've found.  This happens on Reader and Acrobat Pro.

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    petedagrkAuthor
    Participant
    September 12, 2024

    Yes we use Intune but not Microsoft Defender

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    TheWebShaun
    Participant
    September 12, 2024

    I wonder if it's the baseline security policy.  Do you use the baseline security policy for intune?  

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