An error exists on this page. Acrobat may not display the page correctly.

Question

I have two PDFs that were sent to someone in my company that will not open in Adobe Reader DC.  These are invoices that were scanned to pdf after being signed.  When opening in Adobe DC we receive a message stating "An error exists on this page.  Acrobat may not display the page correctly.  Please contact the person who created the PDF document to correct the problem.' The same PDFs open fine in a trial of PDFXchange and in Google Chrome.   I've seen other posts regarding this and have tried updating and repairing Adobe with no effect.  The PDFs themselves appear fine in the other apps.  Wondering if there's any other setting I might check within Adobe or anything specific about scanning these documents as PDF that might be driving this error.  Thank you.

Karl Heinz Kremer · Answer

Just because a PDF file does open in non-Adobe PDF viewers does not necessarily mean that the message is incorrect: If there is a problem on one or more pages, Adobe may have decided to put up this message, instread of making a guess about how to fix the problem. Other applications may not be interpreting the PDF specification quite as strictly as Adobe, and may attempt to display the page, but you don't know if it actually looks the way the author intended it to look. Get in touch with the author/distributor and have them fix the PDF.

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