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An internal error ocurred

New Here ,
Oct 13, 2022 Oct 13, 2022

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Hi, How can I fix error code:  " An internal error ocurred " it comes up every time I try to open a pdf  and freezes

 

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correct answers 1 Correct answer

Participant , Oct 19, 2022 Oct 19, 2022

@markelrayesfound a solution on another thread.

 

"I FOUND A SOLUTION.

 

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns."

 

If you can't delete all the Account Unknown files through "EDIT", select "ADVANCED" and remove them.

 

Spread the word. I didn't even have to reboot after doing this and my error

...

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Adobe Employee ,
Oct 14, 2022 Oct 14, 2022

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Hi manuelc19497058,

 

Sorry about the trouble caused.

 

Please let us know if the issue has started occurring recently.

Would you mind sharing the Acrobat and OS versions on the machine?

It would be helpful if you could share the screenshot and video of the workflow you do. That will help us in investigating this issue.

 

Thanks,

Meenakshi

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Participant ,
Oct 17, 2022 Oct 17, 2022

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I see from other threads that Manuelc has a similar problem as I have. When I click on a pdf in File Explorer the error pops up, and there is no preview in the preview pane.

I don't work in Acrobat DC often so I'm not sure if it happens inside the software too.

If I try to open a pdf in another program like CorelDraw, it will give the error, but still allows me to open the file.

 

Windows10 Home 64-bit OS Build 19044.2130

Adobe Acrobat Pro Continuous Release Version 2022.003.20258 64-bit

 

I have had this issue since mid-September, I have uninstalled and reinstalled the program multiple times.

Attached is a screengrab, it doesn't matter what size the pdf is.

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New Here ,
Apr 25, 2023 Apr 25, 2023

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I love you RedFeathers. And you Adobe "Experts" I just simply feel nothing for you.

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Participant ,
Oct 19, 2022 Oct 19, 2022

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@markelrayesfound a solution on another thread.

 

"I FOUND A SOLUTION.

 

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns."

 

If you can't delete all the Account Unknown files through "EDIT", select "ADVANCED" and remove them.

 

Spread the word. I didn't even have to reboot after doing this and my error disappeared.

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Thank you!!!! You save me!! I was about to reinstall windows! It works perfectly! 

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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GIRL, THANK YOU!!! I was going crazy about that!!! You saved my sanity!

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Thank you, I was about to lose my mind! I'm on Windoes 11 and the solution worked.

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Participant ,
Dec 09, 2022 Dec 09, 2022

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That is good to hear, it doesn't seem to work for all Windows 11 users.

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Really Thank you!.

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Community Beginner ,
Nov 12, 2022 Nov 12, 2022

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Gracias! 🥰

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Community Beginner ,
Nov 12, 2022 Nov 12, 2022

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Bonjour,

J’ai le même problème mais dans mon dossier il n'y aucun fichier inconnu ! Je travaille en licence pro . Au secours... cela fait 1 mois que je galère même après plusieurs réinstallation et sfc /SCANNOW rien n'y fait !

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Buenas, yo tambien tengo licencia, y pude solucionarlo con lo aportado por @markelrayes 

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Participant ,
Dec 09, 2022 Dec 09, 2022

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Hi Johanna, are you working on Windows 11?

Have you typed in the filepath at the top of your page? Like this C:\Users\[your username]\AppData\Local because the AppData folder may be hidden by default. Remember to right-click on the Adobe folder once you're in the Local folder. I've attached screenshots to help you.

Not everyone on Win 11 seems to be able to fix their error with this solution so as a temporary fix, you can open Adobe DC, go to "Help" and then click on "Repair Installation", this seems to work for a while.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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THANK YOU SO MUCH!!!! I nearly went insane! This saved me!!!

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New Here ,
Apr 11, 2023 Apr 11, 2023

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Thankssss a lot!! Perfectly worked for me.

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New Here ,
May 19, 2023 May 19, 2023

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I tried your solution, there were no other users.  So this didn't help me at all. 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Funciono! Mil gracias 😍

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Explorer ,
Oct 18, 2022 Oct 18, 2022

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internal error.png I am having this same issue for 2 days and I am getting frustrated. I have uninstalled and resintalled 2 or 3 times. I have contacted adobe support and I have contacted our IT team at work. Any pdf I click on in onedrive or our company server says INTERAL ERROR and freezes and crashes everything. I cant even attach more than 1 pdf to an outlook email without outlook freezing and crashing. Appears to only be PDF files too.

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Participant ,
Oct 19, 2022 Oct 19, 2022

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Try deleting the Account Unknown files like I mentioned in my comment on the original post.

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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This works for me but after reboot the problem is back I now have to manually remove the accounts each time I use the compute. There must be a better way 😞

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Participant ,
Nov 07, 2022 Nov 07, 2022

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Hi there,

You need go into "Advanced" to select the 'Remove all inherited permissions from this object' option for the Unknown accounts. That seems to work for most people if the problem comes back.

 

Do you share your Creative Cloud subscription with someone else or work on multiple PC's? Do you use more than one licence on your machine?

I'm not sure what causes the multiple unknown accounts, but I suspect it has something to do with multiple licenses. I have a private account and a work one. Another user with this issue mentions that they have multiple licenses because they are the account holder for their company, but after disabling inheritance, their issue seems to have disappeared.

 

I've attached screen shots. Let me know if this helps?

 

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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So far so good lets hope this works. Thanks a lot for your reply!

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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I celebrated too early after reboot the error is back. It is super annoying which Adobe would fix this. Everytime explorer.exe crashes when i click a PDF and it tries to preview it :@

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Participant ,
Dec 09, 2022 Dec 09, 2022

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Have you tried opening Adobe Acrobat Dc and then going to "Help" and "Repair Installation"?

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