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An unexpected error occurred pdfmaker was unable to produce the adobe pdf when importing

Community Beginner ,
Nov 24, 2022 Nov 24, 2022

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I am getting this error trying to import a pptx to Adobe. I have searched online and haven't found a single working fix. (to Adobe employees) PLEASE DO NOT REPLY WITH A GENERIC TROUBLESHOOTING STEPS. I am here for an actual solution. I have implimented these fixes from people finding solution from 2008 to 2020. 

here is the three steps I found as "Solution" from Adobe forums.

  1. Reinstalled both Office and Adobe, Tried a solution I found was to install Office after installing Adobe, I restarted after uninstalling office with Adobe installed. Reinstalled Office, didn't work, reinstalled office 64bit. didn't work.
  2. Changed settings in Control panel to Adobe Printer, Under the ports tab, adobe pdf cannot be set to lpt1 or com1 or some such port
    it must be set to Documents\*.pdf (near the bottom of the list of ports). Under the advanced tab, dont set spooling. click the little radio button next to "Print Directly to Printer"

3) Patched with update released on April 12 2022 

I am attaching system information created from Adobe and Office version here

Links refferred: 

https://acrobatusers.com/forum/pdf-creation/pdf-conversion-process-failed-please-correct-error-and-r...

https://community.adobe.com/t5/acrobat-discussions/quot-an-unexpected-error-occurred-pdfmaker-was-un...

https://community.adobe.com/t5/acrobat-discussions/pdfmaker-was-unable-to-produce-the-adobe-pdf/m-p/...

 

 

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correct answers 1 Correct answer

Community Beginner , Feb 03, 2023 Feb 03, 2023

Finally figured out the work around. Instead of using .pptx or .docx files using .ppt or .doc files (legacy save) will convert the docs with no problem.

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi @upnorthverynorth 

 

Hope you are doing well, and sorry to hear that.

 

This issue is already reported to our engineering team. Could you please update the application to the latest version  22.3.20282 (Win) Go to help > Check for updates and reboot the computer once and collect the logs using the steps mentioned below for further investigation

1. Create Registry to generate logs

[HKEY_CURRENT_USER\Software\Adobe\Acrobat\PDFMaker\<Track>\Global\Settings]
"PDFMLogLevel"=dword:00000003

2. Perform steps to reproduce the issue.

3. Collect logs from the temp folder. Log files would be generated in %temp% location as PDFMWord.log, PDFMExcel.log, PDFMPowerPoint.log and PDFMEngine.log

4. Disable logging by setting "PDFMLogLevel"=dword:00000000 

 

Regards

Amal

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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here is the log file created when recreating the issue

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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@Amal. I have provided the log files, please advise a solution

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @upnorthverynorth 

 

Thanks for sharing the logs. I have forwarded them to the development team for review. Will share the update as soon as I get any information.

 

Thanks for your time and patience.

 

Regards

Amal

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi @upnorthverynorth 

 

Our development team is working on it, here is a new binaries https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:1b13c3ce-b91c-47e8-a7f7-0d398030df41

Copy the 64 bit version of the dll (PDFMEngine.dll, PDFMOfficeAddin.dll, PDFMPowerPoint.dll ) to "..\Acrobat DC\PDFMaker\Office\x64" location and PDFMakerAPI.dll to "..\Acrobat DC\PDFMaker\Common\x64" location.

The log file will be generated at %temp% location as ContextMenuLogs.txt

Please try the following workflow: Right-click a PPT file and click Convert to Adobe PDF

 

Waiting for your reply

 

Regards

Amal

 

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Hello @Amal. Tried the step above and the issue still presists. Attaching the required log file 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @upnorthverynorth 

 

Thanks for sharing the required logs. I have shared them with the development team for review.

 

Will share the update as soon as I get nay input from them.

 

Regards

Amal

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hi @upnorthverynorth 

 

I have shared more details in private message please check

 

Regards

Amal

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Finally figured out the work around. Instead of using .pptx or .docx files using .ppt or .doc files (legacy save) will convert the docs with no problem.

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