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Participant
November 24, 2022
Answered

An unexpected error occurred pdfmaker was unable to produce the adobe pdf when importing

  • November 24, 2022
  • 2 replies
  • 9573 views

I am getting this error trying to import a pptx to Adobe. I have searched online and haven't found a single working fix. (to Adobe employees) PLEASE DO NOT REPLY WITH A GENERIC TROUBLESHOOTING STEPS. I am here for an actual solution. I have implimented these fixes from people finding solution from 2008 to 2020. 

here is the three steps I found as "Solution" from Adobe forums.

  1. Reinstalled both Office and Adobe, Tried a solution I found was to install Office after installing Adobe, I restarted after uninstalling office with Adobe installed. Reinstalled Office, didn't work, reinstalled office 64bit. didn't work.
  2. Changed settings in Control panel to Adobe Printer, Under the ports tab, adobe pdf cannot be set to lpt1 or com1 or some such port
    it must be set to Documents\*.pdf (near the bottom of the list of ports). Under the advanced tab, dont set spooling. click the little radio button next to "Print Directly to Printer"

3) Patched with update released on April 12 2022 

I am attaching system information created from Adobe and Office version here

Links refferred: 

https://acrobatusers.com/forum/pdf-creation/pdf-conversion-process-failed-please-correct-error-and-retry/

https://community.adobe.com/t5/acrobat-discussions/quot-an-unexpected-error-occurred-pdfmaker-was-unable-to-produce-the-adobe-pdf-quot/m-p/9882323

https://community.adobe.com/t5/acrobat-discussions/pdfmaker-was-unable-to-produce-the-adobe-pdf/m-p/9034871

 

 

This topic has been closed for replies.
Correct answer upnorthverynorth

Finally figured out the work around. Instead of using .pptx or .docx files using .ppt or .doc files (legacy save) will convert the docs with no problem.

2 replies

upnorthverynorthAuthorCorrect answer
Participant
February 3, 2023

Finally figured out the work around. Instead of using .pptx or .docx files using .ppt or .doc files (legacy save) will convert the docs with no problem.

Amal.
Community Manager
Community Manager
November 24, 2022

Hi @upnorthverynorth 

 

Hope you are doing well, and sorry to hear that.

 

This issue is already reported to our engineering team. Could you please update the application to the latest version  22.3.20282 (Win) Go to help > Check for updates and reboot the computer once and collect the logs using the steps mentioned below for further investigation

1. Create Registry to generate logs

[HKEY_CURRENT_USER\Software\Adobe\Acrobat\PDFMaker\<Track>\Global\Settings]
"PDFMLogLevel"=dword:00000003

2. Perform steps to reproduce the issue.

3. Collect logs from the temp folder. Log files would be generated in %temp% location as PDFMWord.log, PDFMExcel.log, PDFMPowerPoint.log and PDFMEngine.log

4. Disable logging by setting "PDFMLogLevel"=dword:00000000 

 

Regards

Amal

Participant
November 25, 2022

here is the log file created when recreating the issue