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annoying info bubbles

New Here ,
Jun 17, 2024 Jun 17, 2024

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I am using Acrobat Pro 2024 on a Mac laptop (OS: Sanoma 14.5).  When I pause the cursor (same for select or pan cursors) in the text while reading pdf's of published scientific journal articles, a little gray box pops up that says, for example, "Image of Fig. 6" (see below):  

 

Screenshot 2024-06-17 at 3.49.44 PM.png

It refers to a figure on that (or a near by) page, although it's not always the closest figure.  It's a constant presence that reappears every time I pause on a page that includes a figure and stays until I move the mouse to a new spot where it then reappears. Goes away if I move the cursor off the page but then cannot scroll without pointing at the page again and back it comes.  It is not there if the page has no figure, so I guess this is something that Adobe or the journals thinks is helpful.  Not.  Super annoying, actually.  

 

I have tried everything I can think of to turn it off (having read various threads about blocking popups and tool tips, etc.) but without any success.   Turned off all the accessibility helpers both on Acrobat and Mac OS, disabled reading PDF/A, and a couple other suggestions from these threads. No difference.  Does anyone have a suggestion about how to make this stop?

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Thanks for your help and suggestions

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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you're welcome 

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Adobe Employee ,
Jun 18, 2024 Jun 18, 2024

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Hi Charles,

Thanks for reporting your concern with us. Please share the document with us so that we can check the issue and get it resolved for you.

 

Thanks

Rachit

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New Here ,
Jun 19, 2024 Jun 19, 2024

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Your question gives suggests that it may be a feature of the file itself so I have looked at a few others and indeed it does appear to be.  This one is in a journal published by Elsevier.  I find that several other files from that publisher also behave this way, but not all do — possibly it depends on the particular journal. I found this behavior also in a pdf from their Global and Planetary Change but not in those  from Palaeogeog. Palaeoclim. & Palaeoecol. (two instances checked so far) or in their EPSL.  Also not found in articles from Geology, Paleobiology, Nature Geoscience or National Science Review — all non-Elsevier journals.  Perhaps some sort of tag inserted in the file?  I guess the question now becomes how to turn off this feature of those files? 

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