Another Disappearing Signature Situation
- January 27, 2023
- 3 replies
- 26404 views
Hi,
I've seen variations of the disappearing digital signature problem on here, but I haven't seen mine.
I have a PDF with a signature form field. I click the field and sign/save the document. The signature shows up in the Signature Panel, and the blue "Signed and all signatures are valid." banner appears up top. When the PDF is closed and re-opened, the signature disappears from the Signature Panel and the signature text disappears. The form field is still there but hidden until it's moused over.
- I'm using Acrobat Standard Version 2022.003.20314 | 64-bit
- I've updated/repaired/reinstalled to no avail.
- This happens for any document with a form field like this
- It's the same issue for coworkers
- I think this started a month or two ago. I can't say for sure since I found out about it from others opening the PDFs.
- If I open the PDF in Chrome, it does show the text of the signature.
My steps:
1) I have a PDF needing a signature created in AutoCAD.
2) I run another application which adds the signature form field in question along with seals, text, etc.
- It's possible that something is wrong with the form field at this phase, but the issue doesn't pop up until the end in Acrobat.
3) I open the PDF in Acrobat.
4) I click the signature field which prompts my signature
5) I sign and save the PDF, and everything looks good.
6) I close and reopen the PDF in Acrobat, and then it's not the same.
I attached relevant files to show the issue.
Initial.pdf - Base PDF before anything is added
Initial_withSigField.pdf - After the signature form field is added before I click sign
signed.jpg - What it looks like in Acrobat after I've signed Initial_withSigField.pdf
Final.pdf - After saving and closing with the signature lost.
Thank you so much for the assistance!
