After updating acrobat reader I receive the same message: "I constantly get asked for the password to my 'keychain account" I do not know what this even means, still less what a password might be. None of the other passwords I use on the computer are accepted."
(see original post below)
In this forum an Adobe employee had a suggestion to delete all Keychain entries - DO NOT DO IT!
(It will take days to get back all your saved passwords - as the suggestion by the Adobe employee will delete ALL YOUR passwords, credentials, even your fingerprint from your account!!!)
@Adobe, solve this problem, please, without asking users to delete all their keychain info!!!
The orignal post was this:
I constantly get asked for the password to my 'keychain account" I do not know what this even means, still less what a password might be. None of the other passwords I use on the computer are accepted.
I logged on to our Acrobat account yesterday, so that I could translate from an Acrobat document into a Word doc.
Since that time I have had nothing but problems. Google asks me to log in and then denies access, Facebook asks me to login.
How do I get out of this Acrobat do-loop and probably cancel my subscription to save more problems.
In a word - HELP!
THIS IS THE ANSWER BY ADOBE EMPLOYEE - DO NOT DO IT!!!
Hi MartyNI,
As you get the Keychain login password pop-up after the recent update, try once the steps mentioned below:
- Open Keychain Access, which is in the Utilities folder within the Applications folder.
- From the Keychain Access menu, choose Preferences.
- Click General, then click Reset My Default Keychain.
- Authenticate with your account login password.
- Quit Keychain Access.
- Reboot your Mac.
Check if that helps.
Let us know how it goes.
Regards,
Meenakshi
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