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Application Error The memory could not be read

New Here ,
Apr 12, 2024 Apr 12, 2024

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Acrobat crash at start up

 

This started happening about 2-3 months ago.

I have uninstalled acrobat and cloud, reinstalled with no luck. 

Let me know you thoughts on how to fix this

Thanks

 

adobe error.png

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing that lead you to this error? A small video recording of the same would be very helpful.

 

Also, make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi @Dwaine359482384u94 

 

 

Hope you are doing well.

 

Our engineering team requires the dump file for the crash to further investigate the issue, please share the requested dump file so we can isolate the issue for the fix.

 

~Amal

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