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defaultdkodgnbvh51c
Participant
April 28, 2021
Question

Archivo Dañado

  • April 28, 2021
  • 1 reply
  • 688 views

Hola buena tarde. 
Hoy quice abriri un archivo en Adobe Reader y me dice que "el archivo está dañado y no puede repararce". 

Alguien me podría ayudar a recuperarlo? 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 29, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF file and getting the error 'file is corrupted and cannot be repaired'

 

Acrobat pdf files are sometimes treated as if they are ascii files rather than binary files. This causes them to be corrupted as since mail handlers will sometimes handle ascii attachments differently than binary attachments. The work around is to zip or otherwise compress the file so that the attachment will be treated as a binary file.

 

You may also check out the help page https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and see if that works for you.

 

Regards

Amal

    D
    defaultdkodgnbvh51cAuthor
    Participant
    April 29, 2021
    Hola Amal, muchas gracias por responder mi mensaje.

    Esas opciones que me compartes me sirven también para documentos que estén
    en la nube?
    Porque el documento que no puedo abrir se encuentra en document Cloud.

    Muchas gracias por tu valiosa ayuda!!

    --
    Calidad de pensamientos igual a calidad de vida DTB Mickey
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 13, 2021

    Hi there

     

    We are sorry for the delay in response. Please download the documents to your computer locally and then try to open with Acrobat /Reader DC and check .

     

    Regards

    Amal

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