Inspiring

Question

armsvc.exe detected as virus

Forum|Forum|8 years ago
May 4, 2017
6 replies
22012 views

As of today, many in my organization are getting a virus detection on armsvc.exe, we use Windows 7 and various versions of Acrobat. We use AVG Cloudcare.

Install update and subscribe to Acrobat

D

dhagrawa

Adobe Employee

Hi All,

The issue is resolved now with the new Virus Database version: 4776/14432 (5/4/2017, 1:01 PM). Please reinstall AVG if you are still facing the issue.

Please let us know if you are still getting this binary treated as a threat.

Thanks,

Dhwaj

A

Anonymous

I am still having this issue with AVG Server ... haven't been able to run Adobe DC Reader for almost a month now

M

Mohd Amish

Adobe Employee

We need armsvc.exe binary from your machine which is being flagged as virus to investigate it at our end.

I have sent direct messages to all of you with the steps to send the file to me. Thanks.

chuckw1960Author

Inspiring

Mohd,

So with the latest post from Dhwaj, do you still need the file sent to you?

M

Mohd Amish

Adobe Employee

If the issue is resolved for you as per the steps suggested by Dhwaj then there is no need to send the file else if it is still not working for you please send us the file to investigate the issue at our end. Thanks.

G

grahsysadmin

Participant

How long does it take for someone from Adobe to reply to these threads? Would like to know something ASAP

L

LeoUpdaterX

Participating Frequently

If file version is 1.824.22.5037 and digital signature shows up as "OK", the file should be valid.

All files in C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 should be the same version and have valid digital signatures.

Most likely false positive as mentioned on this thread.

R

rperrystl

Participating Frequently

That could explain why Adobe issued the update, the 2/3/17 version of the armsvc.exe on my PC has a certificate that expires on 5/7/17

D

dinoact

Participant

We've had this come up on 2 systems so far. I reported it as a false positive to AVG/Avast. Not sure how long that takes to turn around though.

R

rperrystl

Participating Frequently

I have had this happen on 4 systems so far, windows 7 and 8.1. Is there a newer version of this file?

R

rperrystl

Participating Frequently

This might not be a false positive. I deleted the armsvc.exe from quarantine and rebooted. I then loaded reader dc and selected "repair installation" which replaced the file. Now checking armsvc.exe causes no reaction from avg. Still investigating...