Asking how to stop the"Reopen Closed PDFs" message from appearing?

[LJE208]

Hi,

Every time I open a PDF document I see a blue background box in the upper right corner with white lettering, "Reopen Closed PDFs  Your last Acrobat session ended abruptly.  Click Restore to open the PDFs from the last session."

I don't know if I am doing something wrong, or this is just another Adobe pop up that comes up on its own.  So, I have to go over and click on the "X" in the upper right inside the box to get it to disappear.

Thanking you in advance for your help.

[Ayush__Jain]

Hi,

Please update your Acrobat (It should Auto update or you should do Help -> Check for updates) and get to the version (2019.012.20036) .

If you do not wish to see the Blue popup which ask you to Restore your Previous session, you can do it as

1) Close Acrobat/Reader and then Open regedit.exe in Run command.

2) Navigate to the Path: HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\ and create a key with name "FeatureState"

3) In FeatureState Create a new item with Type: "REG_DWORD" Name: "SessionRestorePromptAbnormalExit" and Value: 0

4) Relaunch Acrobat/Reader and observe that the Blue popup won't be coming again for you.

Let me know if that helps.

Thanks

Ayush Jain

[ZAccord]

This solution isn't user friendly. Shouldn't the fix be on the developer's end, not on a user?

Please elaborate where to find the path you are referring to? In which HKEY subfolder it should be? I was trying to use Find command in the Reg Editor. The search was taking too long. I stopped it. 

Isn't it a bug on your end that should be fixed ASAP?

[ls_rbls]

Hello,

In the link below is a basic explanation, though redundant to this thread about this feature (or bug depending on the point of views).

https://helpx.adobe.com/acrobat/using/whats-new/2019.html#SimplifiedShareexperienceforviewingreviewi...

In my personal case, after reading much and contributing to some ideas in this thread, I consulted the learning the basics guide from that link . So  I came to the conclusion that it seems to be a useful feature.

If you have any type of files in any of the areas of the shared working space, it will keep you updated with last minutes changes and remind you of prioritizing tasks. But because I am not a very organized person, and I cannot keep track of every change I do to my documents ( much less if I choose to share hundreds of documents with other users on a regular basis) , I don't consider it useful if I don't know who, what, when, where, to whom affected those files .

And because it is aimed for networked environments in combination with cloud services, it appears to me that so much is involved in between and so much can go wrong if you are not a very organized person and much less interested in keeping a system well maintained like you would with your vehicle to get to work.

I don't work in a mass production environment or belong to a staff that constantly have to review and approve things when the geographical distance is a limitating factor in a fast workflow environment.

So in my personal case the work around is as follows:

----------------------------------BREAK-------------------------------------

As for the Registry, eventually a user will have to learn some basics to get under the hood and make changes to their system to make it work the way he/she wants. Yes, it may be advanced but not if the propper guidance is followed.

To add value to your last questions about the registry  I am sharing some slides here to aid in that aspect. Ayu$h just abbreviated the registry path for you. But in the long readable way this is how it would be illustrated:

The registry is grouped in a different sets or hives (as Microsoft refers to it; short for logical group of keys); hence HKLM = Handle to Registry Key (HKEY) Local Machine.

The registry path directorys are divided in levels with the "\" (backlash). Just click on the ">" sign next to the following item to continue to go deeper in other subdirectories as shown below:

And then see if Ayu$h recommendation worked out for you. It is still worth trying and  getting familiarized with a new skill

[ls_rbls]

I apologize, but I forgot to add this as the first slide  with the link that I provided at the beginning of my last reply.

[ZAccord]

It appears that editing of the register eliminated the popup. Will continue to monitor.

Thank you.

[ls_rbls]

That is great and you're welcome.

Kudos to Ayu$h though.

[ZAccord]

Unfortunately, the popup keeps appearing periodically. Please advise.

Thank you.

[Ayush__Jain]

Hi ,

Could you please Check the compatibility Mode settings for Adobe Acrobat Reader DC.

You can try to Turn off the compatibility mode settings(if it is by default on) and then try your workflow ?

Here is how you can check those settings

1)     Right click on Acrobat Reader DC icon from the desktop and select “Properties”

2)     Click on “Compatibility” tab and Turn off the Compatibility mode settings(by unSelecting the checkbox for Compatibility mode if it is already selected)

3)      Relaunch  Acrobat Reader DC and see if you get this Blue pop up menu again ?

You can also attach the snapshot of your Compatibility mode settings here to let us know further if it was previously Turned on ?

Let me know if that fixes your concerns ?

-Ayush

Acrobat Team

[ZAccord]

It was "ON". After turning it "OFF" and restarting the program nothing has changed - popup is appearing again.

[Ayush__Jain]

HI,

​Thanks for checking that out.

​I would like you, to try out this scenario once and let me know then :

​1) Close your Acrobat/Reader Window using the Close button.

​2) Open registry editor (regedit.exe) from the run command

​3) get to the path :

if using Reader : HKCU\Software\Adobe\Acrobat Reader\DC

​​if using Acrobat : HKCU\Software\Adobe\Adobe Acrobat\DC

​and delete the key with the name "SessionManagement"

​​4) Relaunch Adobe Acrobat/Reader and see if that pop up appears.

​5) Try some more time by launching and closing the application and see if the issue appears again.

​Let me know your results and if this doesn't get resolved, we can have a Connect session to debug it for you.

​Thanks

​Ayush Jain

[LJE208]

Hi,

I was browsing through previous messages to me for replies for help I received back in July.  One was about changing Registry keys.  I have to say that I am quite nervous "messing around" with anything in the Registry because I have always been under the assumption that it is not good to do that as it can cause other problems.  If I delete something in the Registery and it doesn't go well, I am on my own to try to get it back. 

So, I am sorry but I just am nervous about trying to feel my way around the Registery and deleting something.

Thank you for trying to help me.

Linda Ellis

On Sunday, August 18, 2019, 12:38:00 AM EDT, Ayu$h Jain <forums_noreply@adobe.com> wrote:

Asking how to stop the"Reopen Closed PDFs" message from appearing?

created by Ayu$h Jain in Acrobat General Troubleshooting - View the full discussion

HI,

Thanks for checking that out.

I would like you, to try out this scenario once and let me know then :

1) Close your Acrobat/Reader Window using the Close button.

2) Open registry editor (regedit.exe) from the run command

3) get to the path :

if using Reader : HKCU\Software\Adobe\Acrobat Reader\DC

if using Acrobat : HKCU\Software\Adobe\Adobe Acrobat\DC

and delete the key with the name "SessionManagement"

4) Relaunch Adobe Acrobat/Reader and see if that pop up appears.

5) Try some more time by launching and closing the application and see if the issue appears again.

Let me know your results and if this doesn't get resolved, we can have a Connect session to debug it for you.

Thanks

Ayush Jain

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[Ayush__Jain]

Hi,

I understand your concern but the reg changes that i am suggesting you is specific to Acrobat and shouldn't do any harm to your system.

However, if you still feel the need of having it fixed without the registry changes, i would like to suggest you to kindly Try uninstalling the acrobat/Reader and then Reinstall and then see if issue persists.

Do take a note fo your Compatibility Mode settings and see if that is tuned on/off if issue gets replicated again.

Let me know for any other help here.

Thanks

Ayush Jain

[LJE208]

Hi,

The  HKCU\Software\Adobe\Acrobat Reader\DC I could not even locate it.  I'll try the other recommendations when I can.

[ZAccord]

Done it. Tried to reopen the program 3-4 times. No popup, so far. Will report, if otherwise in the future.

[ZAccord]

Sorry, but the popup is back again. Please find a permanent solution.

[Ayush__Jain]

Hi ,

Could you please Let me know the compatibility Mode settings for Adobe Acrobat Reader DC.

Here is how you can check those settings

1)     Right click on Acrobat Reader DC icon from the desktop and select “Properties”

2)     Click on “Compatibility” tab and Let me know if the Compatibility mode settings is Selected or Unselected.

-Ayush

Acrobat Team

[ls_rbls]

Hello Ayu$h,

I'm sorry it is somewhat confusing to me when you say "Could you please Let me know the compatibility Mode settings for Adobe Acrobat Reader DC"

I've been corrected before in  these forums,  did you mean Adobe Acrobat Pro DC (which is what I am using) or do you actually meant Adobe Reader DC?

[ls_rbls]

Ayus$h,

Please see slide below (this is on Windows 10 upgraded from Windows 7):

[Ayush__Jain]

HI,

​Thanks for checking that out.

​I would like you, to try out this scenario once and let me know then :

​1) Close your Acrobat/Reader Window using the Close button.

​2) Open registry editor (regedit.exe) from the run command

​3) get to the path :

if using Reader : HKCU\Software\Adobe\Acrobat Reader\DC

​​if using Acrobat : HKCU\Software\Adobe\Adobe Acrobat\DC

​and delete the key with the name "SessionManagement"

​​4) Relaunch Adobe Acrobat/Reader and see if that pop up appears.

​5) Try some more time by launching and closing the application and see if the issue appears again.

​Let me know your results and if this doesn't get resolved, we can have a Connect session to debug it for you.

​Thanks

​Ayush Jain

[ls_rbls]

I personally don't give up on things, but I have to admit that this patticular restore message showing its face again have beat me down like in a ROCKY movie

[ZAccord]

If you are Adobe employee, I would track it down to the developers. If not, then I understand your frustration.

I am still not clear - is the issue affecting all users or just limited number of them?

[ls_rbls]

No I am not an Adobe employee, i am just an enthusiast like many other Adobe users here that loves  to learn and share.

Hopefully this will get fixed.

[ls_rbls]

And yes it is affecting other users in the sense that for those that feel bothered by the blue notification they have not being able to find a way to toggle it off

[ZAccord]

What is the way to reach Adobe directly, to address the issue? Or they won't do anything for free users - Acrobat Reader DC?

[ls_rbls]

Yes of course they do provide support. Adobe is always proactively engaged in working with and through the feedback that users privide.

Please visit this link:

Feature Request/Bug Report Form