Fernando Campana GTI

Participant

Question

Assinatura Digital no Adobe Pro

Forum|Forum|2 years ago
July 18, 2023
2 replies
326 views

Estou usando o Adobe Pro e tem ocorrido um erro intermitente quando tento usar um certificado digital para assinar um documento.
O processo transcorre normalmente até a seleção da assinatura. Quando gravo o novo arquivo com assinatura, ela desaparece.

Apos salvar:

Alguém ja passou por este problema?

Security digital signatures and esignatures

This topic has been closed for replies.

Legend

Hi Fernando Campana GTI,

Thank you for reaching out.

Please check if the issue occurs with this particular PDF. Try signing any test PDF and check if the signature disappears.

If the issue is with a particular PDF, please share the PDF which is not signed so we can check it on our end.

Share the Acrobat and OS version numbers.

Let us know how it goes.

Thanks,

Meenakshi

Participating Frequently

Can you share the PDF before and after signing for analysis?

(I think I remember observing such a behavior for PDFs with a certain deviation from the PDF standard.)