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Participant
July 18, 2023
Question

Assinatura Digital no Adobe Pro

  • July 18, 2023
  • 2 replies
  • 326 views

Estou usando o Adobe Pro e tem ocorrido um erro intermitente quando tento usar um certificado digital para assinar um documento.
O processo transcorre normalmente até a seleção da assinatura. Quando gravo o novo arquivo com assinatura, ela desaparece.

 

Apos salvar:

 

Alguém ja passou por este problema?



This topic has been closed for replies.

2 replies

Meenakshi_Negi
Legend
July 20, 2023

Hi Fernando Campana GTI,

 

Thank you for reaching out.

 

Please check if the issue occurs with this particular PDF. Try signing any test PDF and check if the signature disappears.

If the issue is with a particular PDF, please share the PDF which is not signed so we can check it on our end.

Share the Acrobat and OS version numbers.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

MikelKlink
Participating Frequently
July 18, 2023

Can you share the PDF before and after signing for analysis?

(I think I remember observing such a behavior for PDFs with a certain deviation from the PDF standard.)