authentication code not working

Question

Well after getting a 30 minute run around from the customer care only to be sent here I guess this is where the answer is supposed to be. So I have loaded my software which has a spare license on to a new computer and I am being prompted to register the product. Every attempt to do this is a dead end. The phone number provided says it is not longer done by phone. When I try to click the online line it dose not work either. Seems like it just wants a authentication code but even Adobe customer care has no idea how to generate one. Does anybody know???

try67 · Accepted Answer

You can't activate Acrobat 8 any longer. Follow the steps mentioned above, and be aware that this version is very old, not supported by Adobe and not compatible with any current operating system.

Adorobat · Answer

Hi chrisd,

As per the issue description mentioned above, you are facing issue when trying to register Acrobat, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have perpetual license for Acrobat 8. Activation servers for Creative Suite 3 (CS3) and Acrobat 8 applications has retired.

Please try the troubleshooting steps given in the following help document

: Activation or connection error when starting CS3 or Acrobat 8

You may also refer to the following forum threads discussing the similar issue:

https://forums.adobe.com/message/10535265?et=watches.email.outcome#10535265

Re: Adobe Acrobat 8.1.0 lässt sich nicht registrieren

Let us know if you need any help.

Shivam