Bad Request Error Message

[mary_1489]

For the past week I have received this message whenever I try to open or download and open a PDF. I cleared the browsing history, cache and restarted my computer. Does anyone have any insight?

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

Usually, a very large Cookie triggers this error, and so the request header field exceeds the decided limit for the Web Server.

Try out the below workarounds and see if any help:

• If you had clearing cookies no effect, please try to clear "all site data."

Go to Settings> Privacy and services> Under the “Clear browsing data” section, click the Choose what to clear button and click all.

• Reset your Edge browser.

Go to "edge://settings/reset", click "Reset" then restart your edge and check the issue.

• Also, if you use previous version of edge, try to update to the latest version of edge, please check edge://settings/help.

You may also try using a different web-browser and see if that works.

[mary_1489]

Thank you for your response! The strange thing is, I am using Chrome! I tried using Edge and it worked fine, but it still won't allow me to open PDF's in Chrome after I download it. I use Chrome for many reasons, and really need this to be able to open the file. Any other suggestions?

I did see in another forum that it may be a Chrome issue and Adobe was working with them to have it corrected? I've been using it fine for 2 years and all of a sudden, it stopped working.

[Leiza_0408]

We are also having this "Bad Request" error at our organization. We also use Chrome. 

[Leiza_0408]

Mary, the workaround we did on our end is that we had to just remove the Adobe extension on Chrome and the error is gone. Hope that works out for you, too. 

[robert_Ezy-as]

I also removed the extension from chrome and it is now working fine.

[amisha_2339]

This was really helpful!! I tried everything and this finally worked

[mjmetzler2]

I am also having the issue on Chrome with my personal computer. Just started within the past week. I have tried clearing all history, cache, cookies, etc. as well as restarting my computer, but it still isn't fixed.

[Leiza_0408]

Amal,

We are also having this "Bad Request" error at our organization. We also use Chrome. Is the Adobe Chrome extension not working atm? Also, after a few seconds the PDF will show up after the error. 

[fran�oise_6404]

I am having the same problem with Chrome. I have removed the extension, I have cleared browsing data and it still does not work. Does Adobe could solve the problem with Chrome? Thanks in advance.

[leenc]

We are also having this problem with users at my workplace.

[dhillinmkewi]

The Extension does not work properly. It eliminated the preview popup and created this Bad Request Message. Uninstall and all works fine.

[fierce_experience3657]

Removing the Acrobat extension in Chrome and restarting the computer fixed it for me!