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Larry292252345u5u
Participant
April 4, 2023
Question

Before you can perform print-related tasks - error message

  • April 4, 2023
  • 1 reply
  • 11586 views

 

When attempting to print PDFs with Adobe Acrobat, I receive this error message: "Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer."

 

I am using Windows 10 on a PC. The Reader version is 23.001.20093.0. This problem began only a couple of days ago. I can print from other applications. I can also print PDFs from my wife's PC to the same printer.

 

Tried so far:

  • Un-installed Adobe Reader and re-installed it
  • Deleted the printer and re-installed it
  • Selected this printer as default, de-selected, and re-selected

I read three other threads related to this topic, but found the suggestions there uneffective.

 

Suggestions welcomed.

Thanks in advance.

Larry G

    This topic has been closed for replies.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 4, 2023

    Hi @Larry292252345u5u ,

     

    Although you uninstalled and re-installed Adobe Acrobat with no success, try one more time byrepairing the installation.

     

    Go to Help => Repair Installation.

     

    If that doesn't work, proceed to manually install the Adobe PDFMaker as the default printing device driver in the link below:

     

    L
    Larry292252345u5uAuthor
    Participant
    April 4, 2023

    Dear Is_rbls,

    Thank you for your thoughtful and clear suggestions. Here is how it turned out:

     

    When I click repair, I receive this message:

    I located the file acropro.msi manually. It ran successfully, but I still have the issues.

    Whan I click Acrobat Reader Help from the Help tab, I receive this message:

    I uninstalled and re-installed yet again, to no avail.

     

    I attempted to install the PDF printer manually, but "Documents\*.pdf was missing from the list after "Use existing port".

     

    Any further advice will be appreciated.

    LG

     

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