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Paolo38358050k4f1
Participant
July 1, 2024
Question

Billing for another account which I dont have access to

  • July 1, 2024
  • 1 reply
  • 384 views

A monthly amount of €24.99 is charged from my card without me using any account at all. The problem is that I do not have access to that account for which the fee is charged, so please guide me to the procedure for stopping the charge. 

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1 reply

Nisha Marshalll
Nisha Marshalll
Participant
July 1, 2024

Hello

 

To stop the charges, please contact our customer service staff as soon as possible. They could help you find the account connected to the charges and let you cancel the subscription. For the purpose of personal verification, you might be required to submit information about your credit card and any related email addresses.

 

Regards

Nisha Marshall

Prestige Evergreen

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 10, 2024

Hi @Paolo38358050k4f1

 

I hope you are doing well. Thank you for reaching out.

 

I want to emphasize the importance of online security. Please be cautious of spammers and never share your complete credit card details or email address with unverified sources. Always verify that the email address you are communicating with ends in an Adobe domain to ensure its authenticity.

 

For the issue you're experiencing, our billing team is best equipped to assist you. You can reach out to them by visiting Adobe Support. Once there, click on the dotted icon in the lower right corner of the screen to start the process.

 

 

~Amal



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