Can anyone guide, when I click on "Request Signatures" option to enter email ID in the Adobe Sign | Acrobat Pro DC product. The pop-up to enter email ID of signers appears blank. What could be the issue?
I have seen this issue being posted in Adobe community since 2017. However, no reasonable solution from Adobe yet. We can't "Save As", "Request Signature" or even "Sign Yourself" gives a black screen. I have tried changing few preferences settings, did Compatibility check, Repair installation etc. These were of no use though. I wonder even if Adobe cares about its users??? I doubt they even look at this forum... the agents in ChatBot are of no use too, they just keep on diverting from one to another.
I have five different users in my company with this same issue. I have tried everything from above but it is not fixed. The cloud version does work for them, but Adobe has not been helpful with resolving this issue.
The issue for me turned out to be the last windows update that was installed about 16/9/21, I don't have the patch details as I have had to wipe my machine and reinstall windows. Adobe now works perfectly again. Strangely enough, this also happened to me about the same time last year, one of my apps stopped working properly after a windows update, may have been excel, and it turned out to be the windows update, although microsoft said that wasn't possible.
If you're wondering why I didn't just return to previous set point instead of havig to wipe the machine and start again, the use of one drive somehow causes the set point feature to fail, plenty of posts on this issue as well, so I had to reset the machine and reinstall windows and all apps.
Thank you for the reply! Microsoft updates have been the culprit plenty of times in the past, so this would make alot of sense. I'm hoping I don't have to wipe each users machine and can try Windows update or find the Windows update that has caused the issue and remove it. Thanks again, it was a helpful reply.
I started to have the same issue. I read somewhere on this thread that using the cloud app would help. I logged in on my Chrome and sent the signature request from there. I've already done 5 requests with no issues. Hope this helps!
Having this issue also, I've found that a new/different user profile on the same computer (without even restarting) works fine. Still not a solution but possibly some useful information.
AcroCEF is basicaly responsible of multiple actions and screens in Acrobat. We are experiencing some glitch with AcroCEF in current release and there could be differennt issues internally which causes screen to be blank.
We are working towards some known AcroCEF issues, It would be great if we can have a live debugging session to unblock you ASAP.
Meanwhile please share following info:
Check task manager, Are AcroCEF processes running ?
Share content of AcroCEF, acrocef_1 or acrocef_2 and WebResources folder avaiable at Acrobat installtion directory.
Please write back tosusoni@adobe.com directlty for quick turnaround.
The issue paused for a moment yesterday after running a Windows build upgrade but resumed again this morning. The AcroCEF process was running multiple instances when the box was blank. Stopping the AcroCEF processes with a batch file with the blank window open makes it come alive. I'll get in contact when I can reproduce the error.
I have tried this with my users but they are still having the same issue. When trying to "request signatues" a blank white screen pops up and they cannot reuest any signatures. I checked for updates, but Adobe Acrobat DC said there were no updates available. Version 21.007.20095
For me it was the last windows update, try rolling back the last windows update and see how you go. The update was about the 16/9. I notice that this thread started just after that date as well.
I still have not seen an update within the Adobe Acrobat Client to resolve this issue. I still have several users that get a blank white screen when trying to request signatures.
I have been in contact with Adobe for the last 4 weeks, live debugging sessions, email chains and dobe support tickets and I still have no fix for this issue. Wouldn't count on a fix as this problem originally occured in 2017 and still has no fix. We move two users to a new machine as a work around but we do not have the time or resources to replace 10 staff members devices who at the moment are having this issue. I would recommend everyone create a support case ticket and flood Adobe so that there is more pressure on Adobe as 4 weeks of conversations have left me in the same place as before.
Is this patch works also in Adobe Acrobat Pro 2023 version? Just a query as I am looking for solution on our latest Adobe Acrobat Pro with same problem with desktop version.
Paying an extortion price for a product does not make it exempt from bugs or poor support, this issue was reporeted back in 2017, patched it up for a bit now it's happening again.
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